Senior Manager

Job Title

FC Head Operations (FMCG & Grocery Fulfilment Center)

Location: Shamshabad, Telangana, India

Job Type: Full-Time

Reporting Line: Regional Operations Head / Central Operations

About Prozo

Prozo is an integrated supply chain company enabling enterprise-grade fulfillment across India. Through its pan-India warehousing and freight network, Prozo delivers fast, reliable, and cost-effective supply chain solutions powered by an end-to-end technology stack and centralized control tower.

Think of Prozo as the AWS of Supply Chainallowing enterprises and new-age brands to access scalable, best-in-class supply chain capabilities on a flexible, pay-per-use basis.

Today, Prozo operates 51+ multi-channel, tech-enabled warehouses spanning 3 million sq. ft., supported by a logistics network covering 24,000+ pin codes. Prozo serves large enterprises such as Reliance, Daikin, Relaxo, Bata, along with scaled B2B, B2C, and D2C brands.

Role Overview

The FC Head Operations role is responsible for managing end-to-end operations of a large-format FMCG & Grocery Fulfilment Center at Shamshabad.

This role owns execution on the groundensuring operational excellence across inbound, storage, picking, packing, dispatch, and returns, while delivering high SLA adherence, inventory accuracy, cost control, and people productivity.

Success in this role will be measured by SLA performance, productivity metrics, inventory accuracy, cost efficiency, safety compliance, and team stability.

Key Responsibilities

End-to-End FC Operations Management

Own complete FC operations including inbound, storage, picking, packing, dispatch, and returns

Manage high-SKU, fast-moving FMCG & Grocery warehouse operations

Ensure adherence to defined SLAs, TATs, and client commitments

Drive daily operational discipline through reviews, dashboards, and action trackers

Productivity, Cost & Performance Management

Drive manpower productivity and optimize headcount planning

Monitor and control operational costs including manpower, consumables, and vendor costs

Ensure high inventory accuracy through cycle counts and process controls

Identify continuous improvement opportunities in processes and layout

Process Adherence, Safety & Compliance

Ensure strict adherence to SOPs, safety standards, and statutory compliances

Drive loss prevention, damage control, and audit readiness

Maintain warehouse hygiene, safety culture, and compliance with EHS norms

Technology & SAP Enablement

Hands-on usage of SAP (MM / WM / EWM) for GRN, inventory management, dispatch, and MIS

Ensure accurate system transactions and data integrity

Coordinate with central tech teams for issue resolution and system improvements

Stakeholder & Team Management

Lead, train, and develop warehouse leadership and frontline teams

Manage vendors, manpower partners, and service providers

Act as the primary point of contact for client stakeholders, transport, and planning teams

Qualifications

Educational Background

Bachelor's degree in Engineering, Operations, Supply Chain, or a related discipline.

Experience

812 years of experience in warehouse / fulfilment center operations

Mandatory experience in FMCG & Grocery warehouse environments

Proven experience managing large-format, high-volume operations

Hands-on SAP experience (Mandatory)