Senior Manager - Process Design

About Us: Curefit Healthcare Pvt Ltd, founded in 2016, is India's largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company's vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.

Job Summary: This role will require designing, standardizing, coordinating expectations and implementation of solutions/processes to consistently drive efficiency and experience improvements within our EBO stores involving our customers, outlet managers, cash / payment / stock reconciliation (at outlet level), as well as their respective monitoring and support functions (at the central level) including store operations, control tower, facilities, customer support and product & technology.

The end goal is to plan for and establish highly efficient and standardized store operations standards, with the processes collectively and seamlessly delivering their intended outcomes across business functions.

Relevant Experience for us would be:

Identify defects & breaches within the system & provide solutions

Establish a cost effective operational excellence

Enhance productivity of the system & ensure there's no compromise on the quality

Keen focus on customer experience

Key Responsibilities:

Store operations SOP design & roll out

Manpower design & roll out

Operations cost improvement

Product margin improvement

Experience enhancement initiatives

Safety compliance initiatives

Utilization / productivity improvement initiatives across stores

The role would cover all stores across the country and will play a pivotal role in scaling up the business through standardization.

Qualifications and Skills:

Design thinking and strong problem solving

Influencing skills and stakeholder management

High attention to detail, highly observant

Strong data orientation

Technology - first and process simplification mindset