Porter: Creating Impactful Journeys
At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.
Why Porter
- Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
- Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
- Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
- Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.
Be a Part of Something Extraordinary:
If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution where every day is an opportunity to redefine what's possible.
If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!
Company URL: https://porter.in/
Role Overview:
We are looking for a strategic and analytical team player to own the functions of the partner lifecycle from acquisition and onboarding to retention and engagement of the partners. The role involves driving growth across channels, reducing friction through product/process improvements, and leading central initiatives to enhance partner experience and efficiency. First-principle thinking, execution ownership, and cross-functional collaboration are key to succeeding in this role.
Key Responsibilities:
- Setting up Central Ops: Building Central Ops from scratch and moving city processes under a unified setup and consolidating city workflows.
- Retention & Engagement: Track key metrics like churn, LTV, and satisfaction to design interventions that improve long-term retention and drive sustained engagement.
- Customer & Partner Insights: Continuously gather and analyse qualitative and quantitative feedback to understand pain points, inform product/process improvements, and reduce operational friction.
- Cost Optimization: Monitor and improve cost-efficiency in acquisition and retention efforts to maximize ROI.
- Communication & Training: Build effective partner communication strategies and training programs to support onboarding, education, and ongoing enablement.
- Competitor & Market Analysis: Conduct regular benchmarking to identify trends, strategic opportunities, and areas of differentiation.
- SLA Monitoring & Issue Resolution: Ensure adherence to SLAs and drive resolution of partner/customer issues in a timely and efficient manner.
Skills and Qualifications:
- Analytical Ability and Structured Thinking: Strong analytical skills to interpret data, identify trends, and make informed decisions. Ability to think critically and develop structured strategies to drive growth.
- First Principle Thinking: Question assumptions and solve problems from fundamental truths. Innovate and optimize processes beyond conventional approaches.
- Stakeholder Management: Excellent interpersonal and communication skills to effectively collaborate with internal teams, external partners, and stakeholders at all levels.
- Team Management: Experience in managing teams and leading team leads to achieve goals and objectives.
- Data-Driven Mindset: Comfortable working with data and utilizing data-driven insights to inform decision-making processes. Proficiency in data analysis tools and techniques.
