Senior Manager, OTCR Framework

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Manager, OTCR Framework!
In this role, the Programme Manager is accountable for driving delivery of large-scale transformation across the Operational Technology & Cyber Risk (OTCR) domain. Acting as the Chief Transformation Officer's (CTO's) delivery arm, the role ensures strategy is translated into clear plans, governed effectively, and executed with discipline. This includes managing governance forums, financial oversight, stakeholder alignment, and regulatory readiness, while ensuring that transformation outcomes are delivered sustainably and embedded across the Bank.

Responsibilities
1. Delivery Leadership
.Translate the CTO%27s vision into a structured program roadmap that includes clear milestones, objectives, and designated ownership.
.Ensure the timely delivery of complex, cross-functional initiatives that encompass technology enablement, regulatory readiness, risk domain expertise, and change management, addressing risks across the first, second, and third lines of defense (1LoD - 3LoD).
.Drive accountability across multiple workstreams, effectively managing dependencies to ensure that outcomes and visions are realized.2. Governance & Standards
.Own/steer governance forums (Steering Committees, Working Groups, senior executive updates), including agendas, meeting packs, minutes, decisions, and action tracking.
.Provide high-quality reporting and dashboards that provide senior stakeholders clear visibility of progress, risks, and outcomes.
.Ensure compliance with Change Delivery Standards (CDS) and the Bank's governance frameworks.3. Financial & Vendor Management
.Manage program budgets, forecasts, and expenditure controls.
.Oversee vendor engagement, ensuring value for money and alignment with delivery objectives.
.Maintain financial transparency through Clarity and other portfolio tools.4. Risk, Issues & Dependencies
.Maintain RAID (Risks, Assumptions, Issues, Dependencies) registers at the program level.
.Proactively manage and escalate delivery risks, providing mitigation options and impact analysis.
.Ensure audit readiness and evidence traceability for all key decisions and deliverables.5. Stakeholder & Leadership Engagement
.Act as the deputy to the CTO for assigned initiatives, representing the program in senior forums.
.Build alignment across the first, second, and third lines of defense, ensuring consistent messaging and ownership.
.Provide clear communication and manage expectations across global stakeholders.6. Change Adoption & Capability Building
.Partner with business owners to embed changes into Business As Usual (BAU) processes.
.Support cultural change by reinforcing risk awareness, accountability, and continuous improvement.
.Mentor and guide PMO and delivery resources, strengthening program execution capability.

Qualifications we seek in you!
Minimum Qualifications
.Bachelor's degree in Business Administration, Finance, Information Technology, Risk Management, or a related discipline
.Relevant years of experience in project/program management, preferably within banking or financial services
.Proven experience managing large-scale transformation programs involving cross-functional teams (business, technology, risk, and operations)
.Strong experience in end-to-end program delivery, including planning, execution, monitoring, and closure
.Demonstrated expertise in governance management, including steering committees, executive reporting, and decision tracking
.Hands-on experience managing program budgets, financial forecasting, and cost controls
.Experience in vendor management and working with third-party providers
.Strong knowledge of risk management practices, including maintaining RAID (Risks, Assumptions, Issues, Dependencies) registers
.Experience working within regulated environments, with an understanding of audit readiness and compliance requirements
.Strong analytical, problem-solving, and decision-making capabilities
.Excellent communication and presentation skills, including preparation of executive-level reports and dashboards

Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.