Senior Manager-Operations

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Why Join Us

At American Express, transformation isn't just about technology - it's about redefining how we enable value across the enterprise. As part of the Oracle Cloud Transformation program, you'll shape the backbone of our global Procure-to-Pay ecosystem, working alongside world-class Finance, Technology, and Operations teams. This role offers the opportunity to lead meaningful change, modernize enterprise systems, and directly influence how Amex delivers value across markets.

Role Overview

The Lead, Oracle Cloud Transformation (Procure-to-Pay) will play a pivotal role in shaping the next generation of Procure-to-Pay (P2P) capabilities across American Express. This role drives the end-to-end design, configuration, testing, and deployment of Oracle Fusion Cloud modules - including Procurement, Supplier Management, Tax, Invoicing, and Disbursement - within the Global Supply Management (GSM) Sub-ledger Transformation Program.

As the module delivery owner, you will partner closely with Finance, Technology, Controllership, Tax, and System Integrators to deliver solutions that are compliant, automated, scalable, and aligned to enterprise transformation goals. This is a hands-on leadership role that combines functional expertise, program delivery discipline, and cross-functional collaboration to enable process excellence across global markets.

Key Responsibilities

Solution Delivery & Ownership

• Lead the end-to-end delivery of assigned Oracle Fusion Cloud modules - from requirements gathering through testing, deployment, and stabilization.
• Translate complex business and functional requirements into scalable, compliant Oracle Cloud configurations.
• Conduct fit-gap analysis to align business needs with standard Oracle capabilities, minimizing customizations while maintaining functional integrity.
• Drive the design and documentation of process flows, configuration specs, and test scenarios, ensuring adherence to Amex global standards and control frameworks.
• Oversee module configuration, integration, and validation in partnership with Oracle and System Integrator teams.
• Maintain high-quality documentation to support audit readiness, operational continuity, and future enhancements.

Governance & Program Execution

• Build and manage detailed project plans for module delivery, tracking dependencies, milestones, and critical paths.
• Represent assigned modules in governance forums and daily scrums proactively identify risks and implement mitigation strategies.
• Partner with Finance and Controllership to embed risk controls, compliance requirements, and audit expectations into every design.
• Ensure consistent configuration management across SIT, UAT, and Production environments.

Cross-Functional Collaboration

• Act as the bridge between Finance, Tax, Procurement Operations, Technology, and Risk teams to deliver fully integrated and compliant solutions.
• Collaborate with Data and Integration teams to validate interface requirements and testing outcomes.
• Work with Change Management and Training teams to ensure smooth business readiness and adoption during go-live.
• Partner with Oracle and Engineering teams to align configuration standards with platform architecture and product best practices.

Qualifications & Experience

• Bachelor's degree in finance, Accounting, Business, or a related discipline (MBA or advanced degree preferred).
• Minimum 10 years of experience in Procure-to-Pay transformation and ERP implementations, with hands-on delivery of Oracle Cloud or Oracle EBS solutions.
• Proven expertise across Procurement, Payables, Supplier, and Tax modules - including configuration, integration, and testing activities.
• Familiarity with tax solutions, e-invoicing, and payment automation tools.
• Deep understanding of governance frameworks, internal controls, and data validation principles.
• Strong analytical, problem-solving, and stakeholder management skills, with the ability to lead in a matrixed, global environment.

Leadership Competencies

• Execution Focus: Owns delivery outcomes with discipline, precision, and accountability.
• Collaboration & Influence: Builds trusted partnerships across teams and geographies to drive alignment and results.
• Technical Proficiency: Applies deep Oracle Cloud expertise to design scalable, high-quality solutions.
• Quality & Control Mindset: Upholds compliance, data integrity, and audit readiness throughout delivery.
• Adaptability: Thrives in a fast-paced transformation environment, leading through change and ambiguity.
• Continuous Improvement: Seeks out opportunities to simplify, automate, and optimize through innovation.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.