Senior Manager – Retail Sales

Senior Manager – Retail Sales

Location: Sector 65, Gurugram

Type: Full-time

Experience: 4–6 years (incl. 2–3 years leading a sales team)

Travel: 10–15% across NCR

Compensation: Up to ₹1.2 lakhs/month + uncapped incentives

Overview

We are looking for a hands-on sales leader to manage and scale our retail (private events) sales team. This role combines team leadership, process ownership, and direct selling, with a strong focus on conversion, efficiency, and margin discipline.

Key Responsibilities (KRAs)

Team Management & Performance

• Lead and manage a team of 5–6 sellers handling inbound leads
• Drive monthly & quarterly sales targets through structured planning
• Ensure adherence to CRM processes, follow-ups, and conversion discipline
• Motivate, mentor, and build a high-performance sales culture
• Scale existing team to 10-15 sellers by identifying suitable talent working with hiring agencies

Conversion Excellence

• Actively shadow, coach, and step in on key deals
• Demonstrate best-in-class sales conversations for complex / high-value events
• Identify gaps and continuously train the team to improve conversions

Process & Systems

• Build and refine sales playbooks, scripts, and workflows
• Ensure clean CRM hygiene and data-driven decision making
• Improve lead funnel efficiency (response time, qualification, closure)

Commercial Ownership

• Understand and manage team-level P&L
• Drive revenue while maintaining margin discipline
• Optimize cost vs output (seller productivity, CAC mindset)

Cross-Functional Collaboration

• Work closely with Marketing, Operations, and Product/Tech
• Provide feedback on:
• Lead quality & campaigns
• Product gaps & customer needs
• Operational challenges impacting sales

What We're Looking For

Experience

• 4–6 years in sales, with 2–3 years managing a team
• Proven track record of consistently achieving / exceeding targets
• Experience in high-ATV sales (events, weddings, travel, luxury retail preferred)

Skillset

• Hands-on leader — willing to get on calls and close deals
• Strong numerical and commercial understanding
• Highly process-oriented (CRM discipline is non-negotiable)
• Ability to think on feet and handle dynamic customer requirements
• Comfortable with high variable / incentive-driven compensation

Why Join Us

• Opportunity to build and scale a category-defining events platform
• High ownership role with direct business impact
• Strong learning curve across sales, product, and operations
• Performance-driven culture with uncapped upside