Senior Manager, Legal Operations
Location: Pune, Work from Office 5 days a week
Reports To: Chief Operating Officer
About SMS-Magic:
SMS-Magic is a leading global CRM messaging platform, helping businesses engage customers through conversational messaging on text, WhatsApp, Facebook Messenger, LINE, and more. With operations spanning 185+ countries and millions of messages delivered yearly, we are committed to delivering innovative, compliant, and customer-centric messaging solutions.
Position Summary:
The person will lead SMS-Magic's legal function, ensuring compliance across corporate, commercial, regulatory, and employee matters while providing strategic legal guidance to support the company's growth and risk management. This role will manage day-to-day legal operations, oversee contracts, compliance, internal policies, and act as a key liaison for vendors, customers, and regulatory authorities.
Key Responsibilities:
1. Corporate & Governance:
- Act as primary legal advisor to the CEO, senior management, and Board on corporate governance, compliance, and risk matters.
- Lead and manage the POSH (Prevention of Sexual Harassment) Committee, ensuring adherence to legal obligations and company policies.
- Conduct legal audits of internal processes, policies, and documentation to ensure compliance with applicable laws and regulations.
2. Contract & Vendor Management:
- Draft, review, and negotiate all vendor contracts, customer agreements, and legal contracts across business operations.
- Ensure contracts are compliant with company policies and legal standards.
- Issue legal notices and manage correspondence related to contracts, customer disputes, or vendor issues.
- Maintain a central repository of contracts and agreements, ensuring proper documentation and approvals.
3. Internal Legal Operations:
- Draft and review internal agreements, NDAs, employment contracts, and other legal documents.
- Provide support for employee-related legal cases, including grievances, disciplinary actions, and compliance with labor laws.
- Draft legal emails and communications as required for internal and external stakeholders.
- Advise management on risk mitigation strategies and legal implications of business decisions.
4. Compliance & Regulatory:
- Ensure adherence to data privacy laws (GDPR, CCPA, etc.), messaging regulations, telecom compliance, and other relevant industry regulations.
- Monitor legal and regulatory developments impacting the business and recommend necessary changes to policies and practices.
- Address notices and legal cases from customers, vendors, and regulatory authorities efficiently.
5. Strategic & Advisory Role:
- Act as a strategic partner to senior management, providing proactive legal guidance in business planning, product launches, and expansion initiatives.
- Lead cross-functional teams on legal matters, ensuring alignment with company objectives.
- Build, mentor, and manage the legal team as the company scales globally.
Day-to-Day Responsibilities:
- Reviewing and approving all contracts and legal agreements before execution.
- Handling legal notices from vendors, customers, or regulatory bodies.
- Leading POSH committee meetings and investigations.
- Conducting internal legal audits and compliance checks.
- Drafting, reviewing, and sending legal communications internally and externally.
- Advising on employee legal matters, including disputes and disciplinary actions.
- Managing vendor and customer legal relationships, ensuring compliance with contracts.
- Keeping management updated on legal risks and mitigation plans.
Qualifications & Skills:
- Law degree (LLB) with bar qualification; LLM or equivalent preferred.
- 10+ years of legal experience, preferably in corporate, commercial, and technology sectors.
- Experience in SaaS, tech companies, or messaging/telecom industry preferred.
- Strong knowledge of data privacy, labor laws, corporate law, and contract law.
- Demonstrated experience in managing POSH compliance, vendor contracts, and internal audits.
- Excellent negotiation, communication, and stakeholder management skills.
- Ability to work in a fast-paced, multi-jurisdictional, and dynamic environment.
Why SMS-Magic:
- Lead the legal function at a fast-growing global messaging platform.
- Opportunity to work across multiple jurisdictions and industries.
- Collaborative and innovative environment where legal expertise directly impacts business growth.
