Develop and execute AMC, FMS, and KAM strategies and budgets in the region in line with overall service strategy.
Drive initiatives to enhance customer satisfaction and improve service revenue through AMC and FMS offerings.
Design and implement best-in-class service processes under Fleet Care offerings to ensure superior customer experience.
Coordinate with network management teams to strategize network expansion, service capacity optimization, and Fleet Care offerings.
Monitor targets related to service network enhancements, review service-related issues of key accounts, and ensure timely resolution of customer complaints.
Support digital initiatives such as Fleetedge, E-Dukan, and Bandhu to increase service and spares penetration.
Develop and maintain strong relationships with internal and external stakeholders to optimize business performance.
Communicate technological changes and potential impacts on supply, recommending solutions without compromising service quality or cost optimization.
Establish regional objectives, monitor team performance, and implement best practices for people management.
Drive and monitor training and certification programs for the team.
Review market research and field inputs to provide insights into customer needs and preferences.
