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Senior Manager - IT Service Management

PepsiCo
Hyderabad, India
8-10 Years
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  • Posted 16 hours ago
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Job Description

Overview

We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery.


Responsibilities

Product Ownership & Strategy:

  • Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies.
  • Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency.
  • Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings.
  • Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks.
  • Work closely with business leaders, IT teams, and service owners to refine and improve IT services.
  • Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow.

Qualifications

  • 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management.
  • Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred).
  • Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management.
  • Functional expertise in IT Service Design, Workflow Automation, and Process Optimization.
  • Proven ability to define catalog structures, SLAs, workflows, and automation solutions.
  • Experience in consulting, stakeholder management, and business process reengineering.
  • Strong understanding of enterprise IT landscapes, integrations, and self-service enablement.
  • Excellent analytical, communication, and leadership skills.

More Info

Job Type:
Permanent Job
Industry:
Food Processing & Packaged Food
Function:
It Service Management
Employment Type:
Full time

About Company

PepsiCo

PepsiCo, Inc. is an American multinational food, snack, and beverage corporation headquartered in Harrison, New York, in the hamlet of Purchase. PepsiCo's business encompasses all aspects of the food and beverage market. It oversees the manufacturing, distribution, and marketing of its products. PepsiCo was formed in 1965 with the merger of the Pepsi-Cola Company and Frito-Lay, Inc. PepsiCo has since expanded from its namesake product Pepsi Cola to an immensely diversified range of food and beverage brands. The largest and most recent acquisition was Pioneer Foods in 2020 for $1.7bn [3] and before that it was the Quaker Oats Company in 2001, which added the Gatorade brand to the Pepsi portfolio and Tropicana Products in 1998.

Job ID: 139057105

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Last Updated: 16-01-2026 02:58:17 AM
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