Senior Manager - Internal Governance, Risk & Compliance

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded! We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to overall development of an employee through comprehensive learning & development framework

Role Purpose

The Internal Governance, Risk & Compliance Specialist will be responsible for managing governance forums, ensuring compliance with organizational policies and processes, tracking and closing action items, and driving reviews of critical forums. This role requires strong organizational, analytical, and stakeholder management skills to ensure governance outcomes align with strategic objectives.To Support regulatory Activity like DPDPA.

Role Accountability

1. Forum Management
   • Coordinate and support governance forums including (but not limited) ACB, ISC, Board Meetings, RMCB, ORMC, ERMC, CRC, and PPRC
2. Policy & Process Documentation
   • Track, maintain, and ensure timely renewal of process and policy documents.
   • Ensure compliance with organizational standards and timely renewals.
   • Liaise with relevant departments to validate and approve updates.
   • Submit documents to applicable authorities for timely approval
3. Action Item Tracking & Closure
   • Track and monitor action items arising from forums.
   • Maintain Action Taken Reports (ATR) and ensure timely closure of assigned tasks.
   • Provide periodic updates to leadership on the status of action items.
4. Critical Forum Review
   • Drive critical forum reviews to highlight delayed or potentially delayed projects.
   • Identify gaps, risks, and improvement opportunities in forum processes.
   • Present key projects to Senior Management Teams (SMTs) for guidance and timely closure.
   • Ensure alignment of forum outcomes with organizational objectives.
   • Present executive summaries to IT-SMTs on ongoing projects.
5. Internal Audit Engagement
   • Coordinate and support internal audits including IS Audit and IT Bearing incident.
   • Manage ACB ATR (Action Taken Report) closure and ensure timely resolution of audit findings.
   • Support assurance testing to validate control effectiveness

Measures of Success

1. Timely coordination of all governance forums with zero missed deadlines.
2. Accurate agendas and minutes circulated within agreed timelines.
3. Closure rate of ATRs achieved within defined SLA
4. Policy & Process Documentation
5. 100% compliance with organizational standards for policy renewals.
6. Zero overdue documents in the policy/process repository.
7. Cross-department collaboration effectiveness measured by timely approvals and validations.

Technical Skills / Experience / Certifications

1. Certification : GRC
2. Documentation & Reporting Excellence
3. Business Communication & Presentation Skills
4. Governance Reporting & Executive Presentation
5. Stakeholder Communication

Competencies critical to the role

1. Governance & Compliance
   • Policy Management - ability to draft, update, and maintain organizational policies and processes.
   • Regulatory Awareness - strong understanding of compliance standards, frameworks, and audit requirements.
2. Documentation & Reporting
   • Business Writing Excellence
   • Executive Reporting
3. Technology & Tools
   • Proficiency in MS Office Suite - Excel, PowerPoint, Word for documentation and reporting.
   • Governance Tools - familiarity with project management or compliance tracking systems.
   • Data Visualization - ability to present risks and updates using dashboards and charts.

Qualification

1. Bachelor's degree in Business Administration, Risk Management, Compliance, Finance, Information Systems, or a related field
2. Preferred: Master's degree in Governance, Risk, Compliance, or MBA with specialization in Risk/Operations.Computer Science / Information Technology/ Strategy/ Information Systems

Preferred Industry

IT, BFSI, Financial Institutions