Senior Manager - Technical Specialist (Consent Management)

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded! We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to overall development of an employee through comprehensive learning & development framework

Role Purpose

The Data Protection Project Manager (Consent Management) is responsible for planning, technical solutioning and managing projects that implement and optimize consent management solutions across the organization. This role ensures that customer data is collected, stored, and used in compliance with Data privacy regulations (DPDPA) while enabling the business to responsibly leverage data for innovation and growth.

Role Accountability

The Project Manager will:

• Lead the deployment and enhancement of Consent Management Platforms (CMPs) across digital channels.
• Translate regulatory requirements into actionable project deliverables.
• Coordinate with legal, compliance, IT, product, and marketing teams to embed consent workflows into business processes.
• Provide governance, reporting, and risk management for consent-related initiatives.
• Drive customer trust and transparency by ensuring ethical and user-friendly consent practices.

1. Consent Management Platform (CMP) Ownership
   • Accountable for project implementation, maintenance, and optimization of the CMP.
   • Ensures CMP integrates seamlessly with websites, mobile apps, CRM, and analytics platforms.
   • Ensures that consent preferences are captured, stored, and honored across all systems.
2. Regulatory Compliance
   • Accountable for providing technical solution for observations of Privacy Impact Assessments (PIAs) and Data Protection Impact Assessments (DPIAs).
   • Maintains audit readiness and provides evidence of compliance to regulators and internal auditors.
3. Risk Management & Governance
   • Identifies, assesses, and mitigates risks related to consent and data protection.
   • Establishes governance frameworks, policies, and procedures for consent management.
   • Reports compliance risks and remediation progress to senior leadership.
4. Stakeholder Engagement
   • Acts as the primary liaison between legal, compliance, IT, product, and marketing teams.
   • Accountable for clear communication of consent management policies and updates.
   • Ensures stakeholder alignment and buy-in for consent-related initiatives.
5. Program Delivery & Reporting
   • Accountable for timely delivery of consent management projects within scope, budget, and quality standards.
   • Develops and maintains KPIs, dashboards, and compliance reports for leadership visibility.
   • Tracks performance of consent workflows and drives continuous improvement.

6. Training & Awareness

   • Ensures organization-wide training and awareness programs on consent and data protection.
   • Accountable for embedding a privacy-first culture across teams and business units.
   • Accountable for building and maintaining customer trust through responsible data practices.

Measures of Success

1. Deliver a fully compliant consent management platform aligned with global data privacy regulations
2. Reduce organizational risk through robust consent tracking and automated compliance safeguards
3. Strengthen customer trust by providing transparent, user-friendly consent experiences
4. Enable responsible and ethical data use to support business innovation

Technical Skills / Experience / Certifications

1. Technical Skills
   • Consent Management Platforms (CMP): Hands-on expertise with OneTrust, TrustArc, Evidon, Securiti.ai, or equivalent CMP solutions.
   • Knowledge of Privacy & Data Protection Frameworks
   • Data Governance Tools: Familiarity with Collibra, Informatica, BigID, or similar metadata/data lineage tools.
   • Integration & APIs: Experience integrating CMPs with websites, mobile apps, CRM, marketing automation, and analytics platforms.
   • Monitoring & Reporting: Ability to design dashboards, KPIs, and compliance reports for leadership visibility.
2. Project Management Tools:
   • Proficiency with Jira, Confluence, MS Project, or equivalent.Certifications (Good to Have)
3. Program/Project Management Certifications:
   • PMP (Project Management Professional) or Prince2 Practitioner
   • Agile/Scrum Master Certification (preferred for tech-driven environments)
4. Technical Acumen
   • Strong knowledge of cloud security, encryption, identity management, and API integrations.
   • Ability to evaluate and implement privacy-enhancing technologies (PETs).
   • Ensures seamless integration of CMPs with CRM, analytics, and marketing platforms.
5. Change Management & Training
   • Leads organizational change initiatives to embed a privacy-first culture.
   • Designs and delivers training programs to raise awareness of consent and data protection.
   • Manage onging changes to Consent Management Platform to ensure agility and regulatory compliance

Competencies critical to the role

1. Program & Project Management
   • High proficiency in end-to-end project delivery: planning, execution, monitoring, and closure.
   • Strong governance and risk management skills with clear KPIs and reporting mechanisms.
   • Ability to deliver projects on time, within scope, and budget.
2. Stakeholder Engagement & Influence
   • Builds strong relationships with legal, compliance, IT, product, and marketing teams.
   • Communicates complex privacy concepts in clear, business-friendly language.
   • Influences senior leadership and secures buy-in for compliance initiatives.
3. Risk & Compliance Management
   • Skilled in conducting Privacy Impact Assessments (PIAs), Data Protection Impact Assessments (DPIAs), and audits.
   • Establishes robust risk mitigation strategies and ensures timely remediation.
   • Maintains strong compliance posture across global operations.
4. Strategic Thinking & Innovation
   • Balances compliance requirements with customer experience and business objectives.
   • Identifies opportunities to automate consent workflows and improve scalability.
   • Champions innovation in privacy technology adoption.
5. Analytical & Problem-Solving Skills
   1. Uses data-driven insights to monitor consent trends and compliance gaps.
   2. Quickly resolves conflicts between regulatory requirements and business needs.
   3. Anticipates risks and develops proactive solutions.
6. Communication Excellence
   • Crafts clear policies, guidelines, and executive reports.
   • Presents complex compliance updates to non-technical audiences.

Qualification

• B.E, Btech, MBA (Systems), MCA Computer Science
• Advanced degree (Master's in Privacy Law, Cybersecurity, or MBA) is prefereble

Preferred Industry

• Banking and Financial Services