Senior Manager- Insurance/ Underwriting

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Manager, Insurance Operations

Responsibilities
.Manage Day to Day Operations for a Team of 115+ employees, who will be Processing requests received which relate to the workflows (Product, Application, Spam, Appeals) and assess them per the Policy Compliance guidelines and take action to apply the appropriate policy with high quality, speed, empathy, and accuracy
.Responsible for E2E contractual (SLA's, KPI's) & internal metrics
.Ensure smooth & surprise free operations and service delivery
.Implement SMART OPEX, Training, Quality & Policy frameworks with a strong 3 Tier Governance
.Drive employee engagement, agent growth, retention with low attrition timely documented one on one, updated timekeeping system (My time), Compliance
.Drive Rewards and Recognitions & Appraisals
.Drive continuous service Improvements, Lean, Six Sigma & Digitization Projects QOQ

Qualifications we seek in you
Minimum Qualifications/ Skills
.Well versed with applications like Tableau, Scuba, Aspect and API Calling
.Should have had 100+ Agents, SME's reporting in his role
.Should have excellent team handling and management skills
.Should understand and have experience in day-to-day contact center operations management
.Ability to work & communicate with people across the organizational unit
.Excellent Analytical and Communication (Verbal and written) skills
.Self-motivated (Intrinsic) and execution-oriented

.LEAN/Six Sigma - Trained, Tested, and Certified (preferred)
.Ability to work on multiple tasks and should be flexible to deliver beyond expectations
.Ability to work on MS-Excel (Pivots, Line Bar, Stack graphs, Pareto's, Etc.), PowerPoint Presentations.
.Good interpersonal & Management skills
.Ability to handle pressure - Timelines and Customer Demands
.Leads by example with high on Values, Ethics, and Integrity
Preferred Qualifications/ Skills
.Relevant experience as a Senior Operations Leader with experience in a Commercial / P&C Insurance business
.Prior experience in a Retail / Wholesale P&C Brokerage business and relevant work experience in MGU/MGA business will be preferred

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.