Senior Manager

Job Title: Sr. Manager (Pre Sales Solutioning)

Location: Noida

Mode of work: Hybrid

Shift: UK Shift (12 PM - 9 PM)

Role Overview: Senior Manager for Technology Presales with 10+ years in technology, including 5+ years of experience in presales and solution design for global clients.

Key Responsibilities:

• Lead presales activities for CCaaS, EUC, Managed Services, Cloud Services, Network Management, Voice & Telephony, and Technical Transitions.
• Manage the RFX/RFP process, including solution creation and client engagement.
• Develop High-Level Designs (HLD), Low-Level Designs (LLD), and Bill of Materials (BOM) for complex technical solutions.
• Deliver client presentations and drive solution discussions, ensuring alignment with business needs.
• Create and manage presentation materials, including Visio diagrams and project management plans.
• Manage risk identification and mitigation, ensuring that client requirements and timelines are met.
• Oversee project management activities related to presales solutions.
• Ensure smooth technical transitions from presales to implementation teams.
• Collaborate with cross-functional teams to align on solution design and delivery.
• Foster a team player mentality, working seamlessly with other teams to achieve business goals.
• Strong focus on global clients, especially in the US and Europe markets.
• Demonstrate expertise in Data and AI-led solutions, including Conversational AI, Fraud Management, Integration, and Omni-Channel Customer Experience platforms.
• Work on AI-driven solutions for improving customer engagement, data analytics, and automation across platforms and channels.
• Create and manage Technology Pricing Sheets for shared and dedicated setups, as well as Greenfield projects, ensuring competitive and accurate pricing models.

Required Qualifications:

• 10+ years of experience in the technology industry, with 5+ years in presales and solution design.
• Proven track record in managing complex solutions and presales cycles in global markets.
• Expertise in technical solutioning, including HLD/LLD/BOM and RFX/RFP responses.
• Strong knowledge of Data and AI-driven technologies, particularly in Conversational AI, Fraud Management, and Omni-Channel solutions.
• Experience in creating and managing Technology Pricing Sheets for different project models (shared, dedicated, Greenfield).
• Strong communication and leadership skills for client-facing interactions and internal team collaboration.
• Proficient in Visio and presentation creation, including project management plans.
• Experience in integrating emerging technologies to drive customer experience and operational efficiencies.