The Senior Manager, Employee Experience leads a high-performing HR team responsible for delivering best in class service across Newfold's global employee population. This leader owns the full employee lifecycle experience - onboarding through offboarding, day-to-day HR operations, compliance, benefits and leave administration, and employee engagement activities - ensuring interactions are handled with efficiency, consistency, and care. Equally important, this role is accountable for securing team capability - coaching, developing, and retaining a team positioned to grow within HR and the broader organization.
What you'll do & how you'll make your mark.
People Leadership & Team Development
- Lead, coach, and develop a global team, fostering a culture of collaboration, continuous learning, innovation, and employee-centric service excellence.
- Conduct regular team meetings, provide the team with business insights, connect their contributions to HR's priorities and effectiveness, and encourage feedback and suggestions to improve operations and impact.
- Identify and assess skills across the team. Facilitate training opportunities, including systems training, functional HR knowledge, compliance, and soft skills development.
- Manage performance with consistency and care, setting clear goals and expectations, recognizing achievements, and addressing performance concerns.
- Prioritize cross-training and succession planning, ensuring no single point of failure within the team.
- Create visibility to growth pathways. Support career progression through individual development plans that align growth with team needs.
HR Operations
- Oversee day-to-day HR operations including employee query management, onboarding and offboarding, compliance and audits, benefits and leave administration, and HR data management.
- Manage team responses to employee inquiries, ensuring adherence to service level agreements monitor and analyze metrics to drive data-informed decision making and continuous service improvement.
- Provide guidance to employees and managers on HR policies and procedures ensure consistent application of policies across geographies and recommend updates as needed.
- Identify and lead process improvement initiatives that streamline HR operations, enhance efficiency and consistency, and leverage technology, including AI-powered tools, to reduce manual effort and improve employee experience.
- Ensure compliance with applicable labor laws, regulations, and company policies across all operating countries manage required reporting and audits.
Employee Engagement Activities
- Develop, manage, and deliver engagement activities such as culture, service, and holiday events, reinforcing Newfold's values and building community.
- Manage vendor relationships related to employee engagement activities, ensuring quality delivery and value for investment.
- Manage engagement activities within budget, ensuring responsible stewardship of resources while maximizing impact. Survey participants and action feedback to enhance activities.
Cross-Functional Collaboration & Site Leadership
- Collaborate closely with HR Business Partners and Centers of Excellence (such as Talent Acquisition and Total Rewards) to ensure a cohesive, integrated HR service delivery.
- Serve as the on-site HR point of contact for the Cebu location, partnering with Facilities and site leadership on topics including site safety and crisis response.
- Oversee the on-site health clinic operations, ensuring quality care and compliance with local health and safety regulations.
- Act as a trusted escalation point for complex or sensitive employee matters, partnering with legal and HR leadership as appropriate.
Who you are & what you'll need to succeed.
- Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field equivalent experience will be considered.
- 7+ years of progressive HR experience, with at least 3 years in HR operations, shared services, or HR management role.
- Demonstrated experience managing and developing HR teams, including coaching, performance management, and career development.
- Multi-country HR experience with working knowledge of employment law and HR practices, particularly in the Philippines, India, United States, and Brazil.
- Proficiency with HRIS platforms Workday strongly preferred.
- Strong analytical skills with the ability to interpret HR data and metrics, identify trends, and translate insights into action.
- Exceptional leadership, problem-solving, communication, and interpersonal skills with the ability to build trust at all levels of the organization.
- Strong customer orientation and demonstrated commitment to continuous improvement and operational excellence.
- Comfort operating in a fast-paced, global environment across multiple time zones.
- Experience with AI-driven HR tools and process automation initiatives.
Why you'll love us.
- We've evolved we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.
- Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
- We celebrate one another's differences. We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
- We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time.
- All our employees are eligible for afree domain and WordPress blogas we sponsor the domain registration costs.
- Where can we take youWe're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
