Senior Manager - Digital Product Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

• Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.Drive the governance and support of the Sales and AD Performance data globally by collaborating closely with product owners and technologies organization to expand the overall operating governance model. This includes incorporating existing, and the creation of, rules, processes, and procedures to strengthen the quality of input/output, managing metadata, enforcing compliance (GDPR), maintaining data quality, and facilitating collaboration between IT and business units to ensure trusted, secure data usage.

• Set and maintain cadence of deliverables from intake through support, ensuring when issues arise, they are communicated, documented and then controls are put into place to mitigate against future risk and ensure the platform is continually functioning at the optimum level.

• This role will also lead the support team to implement new self-serve capabilities, define, and implement metrics to be utilized in the governance structure, and work to close cases within established SLA.

Key Responsibilities:

• Define and communicate the product vision, strategy and roadmap

• Create innovative solutions that are cost-efficient and scalable across the enterprise.

• Translate needs of business owners/stakeholders and convert them into Product features and stories.

• Expected to move beyond basics and start owning processes, influencing stakeholders, and ensuring data policies and governance actually work in practice.

• Partner with technology to ensure timely and high-quality product development

• Defining and tracking data quality KPIs, working with data stewards to enforce standards.

Minimum Qualifications

• Strong product development or product management skills with demonstrated ability to prioritize, track, and deliver on plans, roadmaps, and implementation of communication and change management plans.

• Deep understanding of tech infrastructure and data flow, including ODL's. Experience of Scaled Agile (SAFe) principles. Certification as a Product Owner, Agile, or PMI.

• Experience on working with LUMI, Python, Big data query, Hive, SQL.

• Strong understanding of Data Governance frameworks (like DAMA-DMBOK principles), understanding of data quality dimensions (accuracy, completeness, consistency).

• Flexibility to work across different time-zones as needed. This is a global facing role and flexibility is required.

• Ability to build relationships, influence, and collaborate effectively with cross-functional teams.

• Outstanding oral and written communication skills.

• A structured problem solver with strong analytical, and decision-making skills.

Preferred Qualifications

• Bachelor's Degree in Engineering/Science or Economics with a strong analytical and technical bent of mind.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.