Senior Manager - Delivery Excellence

Job Description

Key Responsibilities

. Review project list for new projects
. Discuss SQA reports with SQAs
. Analyze review findings and identify/initiate improvement opportunities
. Prepare, discuss SQA Review analysis with ADMs/DH
. Enable project teams to create awareness
. Communicate with delivery stakeholders
. Identify improvement opportunities in projects
. Attend iNovus champions meetings
. Prepare and participate in DE SMRs
. Track risks/issues/potential escalations (Ops 360/PHD Tool)
. Escalate potential escalations to ADMs
. Have regular cadence with DH, ADMs, SPMs (BU Governance meetings)
. Track bull horn notes for risks/issues
. Conduct Risk governance meetings
. Coordinate with ADMs/PMs for External Certifications
. Execute new initiatives in scope (BU /DE)
. Execute BU specific BAU
. Product Quality Audits/SPMM/SLA Reporting
. Computation of Productivity improvements
. Have regular cadence with SQA Managers, DE Head
. Involve in improvements to QMS
. Plan/launch CSAT/NPS Surveys
. Data consolidation, pre-launch preparation/coordination with CSG
. Monitor, track and publish CSAT action dashboard
. Review CSAT analysis
. Provide inputs and prepare client presentations
. Provide reports to leadership as needed
. Involve in SOW reviews, RFP responses, RFP meetings
. Ensure org specific mailers by liasoning with marketing team
. Participate in DE leadership/retrospective/strategy related meetings
. Conduct Org wide Analysis (PPB, Risk, Tailoring, IQA)
. Enabling Function CSAT
. Manage resource loading
. Conduct Trainings/Induction/KT sessions
. Prepare and track IDP of DRs
. Involve in self development activities (thru IDP)
o with RO, DR, Peer and Skip level meetings
. Explore Gen AI tools for automation work
. Provide innovative ideas to deliver Value
. Prepare for annual appraisals
. Attend annual appraisals related meetings
CANDIDATE PROFILE
. Must have 18 to 20 years of experience
. Must have worked with a reputed consulting organization or IT Services Organization.
. Technical background (BTech, BE, BCA, MCA)
. Professional certifications such as Scrum master/ Assessment team member (CMMI) etc
. In-depth knowledge of Software engineering, project management lifecycles, DevOPS, QA lifecycles, Agile methodologies
. Understanding of CMMI standards, ISO9001
. Understanding of tools such as JIRA, Service now, TFS, Microsoft Project, VSS, Sonar cube, Fisheye, Jenkins, and all Office Tools
. Consultative & Solution-oriented - Ability to propose design and development approach.
. Ability to create a motivated high-performance team
. Excellent communication (Verbal and Written), interpersonal and relationship building skills
. Demonstrates good analysis, collaboration, and problem solving
. Ability to multi-task and juggle competing priorities
. Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
. Strong facilitation skills with an ability to respond to immediate and urgent requests
. Solid understanding of project management practices and also using agile methodologies, estimation
. Quick learner, innovative, proactive, flexible, and adaptable

LOCATION
The base location is Noida

Mandatory Competencies