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Wayfair

Senior Manager, Customer Technology

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  • Posted 2 days ago
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Job Description

What You'll Do

  • Lead the development of machine learning algorithms in Wayfair's algorithmic customer understanding, content and product recommendations for powering personalization.
  • Grow and manage a team of ML scientists and machine-learning engineers.
  • Own the forward looking roadmap and executional plan for a team and be accountable for the team plan to achieve this ambitious roadmap.
  • Develop technical leadership within the team and continuously upskill the team while modeling a culture of continuous research and innovation.
  • Collaborate closely with the product and engineering leaders in our Customer Technology group to build a next-generation personalisation stack for search and recommendations and the organization required to maintain and innovate on it
  • Contribute as a senior leader beyond the Customer Technology group, in particular within Wayfair's broader ML science community

What You'll Need

  • Bachelor's or Master's degree in Computer Science, Mathematics, Statistics, or related field.
  • 9+ years of industry experience, with at least 1-2 years experience as a manager of teams and 7+ serving as an IC on production ML systems.
  • Track record of leading teams and building scalable customer-facing machine learning products that work in real-time with low latency and drive tangible and material business results.
  • Deep familiarity with search and ranking, or content recommendations as well as experience building scalable applications around technology such as Spark/Python/Airflow/GCP or AWS and Java.
  • Ability to partner cross-functionally to own and shape technical roadmaps and the organizations required to drive them.
  • Intellectual curiosity and a desire to always be learning!

We Are a Match Because You Have

  • PhD in Computer Science, Data Science or related field
  • Familiarity with Generative AI and their usage in improving search and recommender systems.
  • Familiarity with GCP (or AWS, Azure), ML model development frameworks, ML orchestration tools (Airflow, Kubeflow or MLFlow)

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Technical Assistance

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About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [Confidential Information].

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Job ID: 144068837