Senior Manager Customer Relationship Management

Company Description

EzeeTask is a technology-driven company transforming home and building solutions through innovative inspection, repair, and improvement services. By integrating patented processes and real-time digital reports, EzeeTask ensures transparency and efficiency for its clients. With a focus on quality and verified execution, the company delivers reliable and customer-centric solutions. EzeeTask is committed to redefining industry standards through cutting-edge practices and exceptional service delivery.

Role Description

This is a full-time on-site role for a Senior Manager Customer Relationship Management, based in Gurugram. The role involves managing and nurturing client relationships, overseeing customer retention strategies, and delivering exceptional customer experiences. The Senior Manager will lead CRM initiatives while working closely with sales, marketing, and operations teams. Responsibilities also include analyzing customer data, segmenting markets, creating personalized engagement plans, and driving projects to enhance client satisfaction and loyalty.

Qualifications

• Strong Analytical Skills to assess customer data and derive actionable insights.
• Exceptional Communication skills for effectively interacting with clients and internal stakeholders.
• Proficiency in Sales and understanding customer acquisition strategies.
• Experience in Market Segmentation and crafting targeted approaches.
• Proven Project Management capabilities to oversee and drive CRM initiatives.
• Customer-oriented mindset and ability to lead cross-functional teams.
• Bachelor's degree in Business, Marketing, or a related field.
• Familiarity with CRM tools and platforms is a strong advantage.