FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions.
Job Description
Value Preposition
As a Senior Manager- Credit Risk QA/QC team, you'll lead a team of dynamic credit professionals who are responsible for measuring and reporting on the accuracy of Critical Data Elements, PD (if applicable), and exceptions along-with focus on underwriting/approval quality to identify potential process improvements and assist with training opportunities.
The candidate shall be responsible for BAU QA/QC deliverables, demonstrating risk and controls, QA/QC process documentation and driving the team to deliver sustainable quality and demonstrate adequacy and effectiveness of review process undertaken by Credit Risk Quality team.
Job Details
- Position Title: Senior Manager Credit Risk QA/QC
- Career Level: L2
- Job Category: Associate Vice President (AVP)
- Role Type: Hybrid
- Job Location: Bangalore
About The Team
- The GB Credit Quality Team shall be responsible for
- Quality Assurance- sample based review of underwriting/approval quality to identify potential process improvements, assist with training opportunities
- Quality Control- sample based review of Critical Data elements as per Business Unit/Loan Type, Exceptions and PD Scorecard Accuracy
- Formalize sample review outcome and findings in a structured manner, improving reporting and data-driven decision-making.
- Work with system owners, data stewards, and/or operations to make any necessary edits to system of records for ensuring accuracy of Critical Data Items.
- The scope of review includes auto decisioning as well as manual sign off
- The results shall help management identify operational weaknesses, risks associated with function and/or processes, training needs and process deficiencies.
Portfolio under review includes (but not limited to) -
- Specialty Commercial consists of Tailored Lending, Community Development Finance, Premium Wine, and Non-Profit Finance
- Business consists of General Business, SBA Lending (Lending to small business typically backed by a government guarantee) and Community Association Banking (Lending to Homeowners Associations)
- Retail Consumer Lending with high volume - retail and wealth products.
- Commercial Loan Portfolio
Impact
The candidate shall play a crucial role in the implementation of quality control and assurance practice within organization and shall be essential for delivering solutions that drive the organization toward enhanced quality and thematic transformation.
The candidate shall be responsible for cultivating a culture that values risk intelligence, continuously improvement in credit quality, data-driven insights and ensuring the accuracy and integrity of data, crucial for informed decision-making by developing forward looking strategic solutions through the available talented workforce.
Key Deliverables
- Driving Business Results- Responsible for overseeing Credit quality assurance/ control strategy and execution.
- Work closely with the Process Optimization & Governance Leadership Team, reporting on quality issues in a timely manner to ensure they are remediated. Follow up as needed for additional testing.
- Interact with respective senior management at Process Optimization & Governance Team and / or BU leadership for various credit units of general bank to ensure that QA/QC protocols are adequate for all the portfolios under review.
- Team Management - Lead the Quality Assurance team to develop dynamic & interactive dashboards in support of delivering intelligence & insights to inform decision making.
- Collaborate with cross-functional teams to complete accuracy of Critical Data Elements and improve the quality of reviews
- Ensure data accuracy, integrity, and governance for team deliverables
- Responsible for collaborating with Leaders in setting the vision and roadmap for Credit Quality team
- Act as the escalation point for Quality team deliverables ensuring timely investigation and resolution.
- Develop and maintain key performance indicators (KPIs) and operational metrics, agreed from time to time, to measure the effectiveness and efficiency of Quality Team.
- Ensure all Quality review operational activities are well documented in accordance with internal policies and regulatory/audit requirements.
- Serve as the subject matter expert (SME) and provide guidance on issues, policies, and required advancements.
- Engages in talent planning and development to support future talent needs of the team. Build a future-ready workforce through talent acquisition, retention, and development aligned with our strategic goals, expertise needs and culture.
- Minimize unwanted attrition via professional integration, return focus to people development and career planning, hire all allocated positions within 90 days of allocation.
- Models and accepts responsibility for a healthy organizational culture
- Demonstrates risk intelligence, innovation & forward thinking for competitive advantage
Functional Skills
Skills and Qualification
- Expertise in Commercial Lending / Audit
- Strong financial skills
- Strong understanding of various classes of debt (secured/unsecured/subordinated)
Excellent communication and interpersonal skills
- Efficient and well organized, able to work under tight deadlines.
- Outstanding attention to detail, accuracy, and ability to multitask.
- Ability to work in a team environment and coordinating with various stakeholders.
- Proven capability to work independently without hand holding and exercising sound judgment & initiative.
- Ability to be flexible with shift timings (2 pm 11 pm)
Technical Skills
- Post Graduation Management or Commerce / MBA (Finance) / Chartered Accountant / ACCA
- Up to 12-15 years of banking experience in credit risk management / Audit Function
- Minimum 3 years of people management experience
- Exposure to US accounting, GAAP, and IFRS
Leadership Qualities
- Ability to guide and motivate their teams towards shared goals using-
- Technical Expertise: A deep understanding of the lending/credit and the ability to address team-specific issues.
- Communication Skills: The ability to convey complex technical concepts clearly and actively listen to others perspectives and feedback.
- Problem-Solving and Decision-Making: The capability to analyze complex problems, identify viable solutions, and make informed decisions that align with the organization's goals.
- Interpersonal and Collaborative Skills: The ability to foster a culture of collaboration and teamwork, encouraging open dialogue and knowledge sharing among team members.
- Strategic Vision: The ability to anticipate and predict future developments, planning accordingly to help the team at the forefront of risk culture and innovation.
Collaboration & Prioritization
- Strong communication and presentation skills
- Ability to manage multiple projects and priorities
- Experience working with cross-functional teams
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle. 
