Reporting To
CEO
Role Summary
The Senior Manager Clinical Operations will be responsible for managing and strengthening the end-to-end clinical client journey at Buddhi Clinicfrom enquiry and assessment to therapy delivery, continuity of care, and exit. The role focuses on ensuring consistent clinical quality, adherence to protocols, data-driven decision-making, and sustained implementation of best clinical practices across services.
1. End-to-End Clinical Operations
- Own and oversee the complete clinical client journey: enquiry, assessment, therapy induction, service delivery, reviews, continuity of care, and discharge.
- Ensure seamless coordination across doctors, therapists, and clinical coordination teams.
- Monitor clinical scheduling, therapy utilisation, and client flow to minimise cancellations and drop-outs.
2. Clinical Standards & Documentation
- Implement and sustain clinical SOPs, care pathways, documentation, and consent processes.
- Ensure accuracy, compliance, and timeliness of clinical records.
- Identify deviations and drive corrective and preventive actions.
3. Clinical Performance & Analytics
- Track and analyse key clinical metrics including OPD flow, assessment timelines, therapy utilisation, cancellations, and continuity indicators.
- Use data insights to improve efficiency, care delivery, and client experience.
- Prepare clinical operations reports for leadership review.
4. Clinical Team Leadership
- Lead and support clinical coordinators and clinical operations teams.
- Drive accountability through audits, reviews, and structured follow-ups.
- Facilitate effective collaboration across multidisciplinary clinical teams.
5. Clinical Governance & Continuous Improvement
- Ensure adherence to clinical governance, ethical practices, and statutory requirements.
- Manage clinical escalations and service deviations.
- Drive standardisation, quality improvement, and sustained adoption of best clinical practices.
Qualifications & Experience
- Postgraduate qualification in Healthcare Management / Hospital Administration / Clinical or Allied Health (preferred)
- 812+ years experience in clinical operations or care delivery management
- Experience in multidisciplinary clinical settings is an advantage
