Senior Manager - Client Account Management

Key Responsibilities:

Player Responsibilities

• Personally manage and grow a portfolio of high-value, strategic global accounts.
• Build strong, trusted advisor relationships with senior client stakeholders.
• Identify client needs, align solutions, demonstrate product capabilities and drive renewals, upsells, and cross-sells.
• Lead contract negotiations and ensure client satisfaction and retention.
• Serve as the voice of the client internally to influence product, operations, and delivery.

Coach Responsibilities

• Lead and develop a global team of client account managers, setting clear performance goals and providing regular feedback.
• Establish account planning, QBR, and relationship management best practices across regions.
• Collaborate closely with sales, marketing, product, and operations to align client strategies with company goals.
• Recruit, train, and retain top talent; foster a high-performance, client-centric culture.
• Building and maintaining strong relationships with existing clients stakeholders (technical owner as well as procurement), understanding their needs and goals, and crafting a suitable deal for upsell and cross-sell.
• Collaborate with the Product POC team and Product managers to develop sales playbooks. Work very closely with CSMs, understand account health and develop