Senior Manager - Business Strategy Execution

American Express

Gurugram, India

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Job Description

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

Flawless design of strategy and execution of initiatives across Commercial Business Enablement Team, impacting customer experience, capabilities, and enterprise initiatives

Offer insights and recommendations based on industry best practices and showcase design thinking to develop and implement efficiency. A good understanding of external leading practices is important.

A fair understanding of machine learning and artificial intelligence is a must.

Prior experience in process improvement via automation capabilities is a must.

Ensure effective communication and seamless change management for projects in driving process and capability deployment across the network. Engage with all global stakeholders to ensure smooth and streamlined transitions.

Lead and manage process transformation projects from inception to completion, monitor project progress and manage the reporting.

Conduct post implementation reviews to assess impact of changes implemented, reporting to key stakeholders and metric calculations.

Work closely with cross-functional teams to understand requirements and challenges, facilitate workshops and meetings.

Develop senior level high quality presentations on a frequent basis.

Required Skills:

Proven ability to lead large, global business change initiatives is essential for this role.

Ability to conceive and implement global process design initiatives is a must.

Strong leadership & collaborative skills with internal & external partners are critical.

Demonstrated ability to drive results through teams and colleagues without direct authority.

Strong communication skills, both verbal and written with the ability to quickly tailor communications to various levels within the business

Proven track record in meeting aggressive timelines, effectively managing multiple priorities and displaying superior personal accountability, including resilience and commitment.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.