Senior Manager, Business Analyst Agentic AI

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Manager, Business Analyst -Agentic AI
In this role, you%27ll be responsible for analyzing audit exceptions, collaborating with cross-functional teams, and implementing corrective actions. This role requires a strategic approach to exception handling and preventive measures to enhance operational efficiency.es.
Responsibilities
.Exception Analysis:
oAnalyze exceptions raised during audits to identify underlying causes and trends.
oResolve standard exceptions and escalate systemic or high-impact cases for further investigation.
.Collaboration & Corrective Action Planning:
oWork closely with AI, operations, and delivery teams to develop corrective action plans.
oEnsure effective communication and collaboration across teams to implement solutions.
.Documentation & Impact Tracking:
oTrack and document all exceptions, resolutions, and their business impact to maintain transparency and accountability.
oProvide detailed reports on exception handling and resolution outcomes.
.Subject-Matter Expertise & Preventive Actions:
oOffer subject-matter expertise on exception handling protocols to guide teams in effective resolution strategies.
oRecommend preventive actions to minimize recurring exceptions and enhance operational efficiency.
Leadership and Strategic Thinking:
.Guiding and inspiring individuals or teams to achieve common goals.
.Motivates and encourages collaboration and innovation among team members.
.Involves planning for the future by analyzing current situations and anticipating challenges.
.Requires a comprehensive understanding of organizational objectives, market dynamics, and competitive landscape.
.Identifies trends, evaluates risks, and develops long-term plans.
Qualifications we seek in you!
Minimum Qualifications
.Proven experience in business analysis or a similar role within a complex organizational environment.
.Strong analytical skills with the ability to identify trends and develop actionable plans.
.Effective communication skills for collaborating with various stakeholders.

Preferred Qualifications/ Skills
.Proven experience in change management within a dynamic organizational environment.
.Strong strategic thinking skills with the ability to develop and implement effective change strategies.
.Excellent communication skills to design impactful programs and engage stakeholders.
.Leadership skills with a track record of fostering cultural transformation and driving change.
.Ability to collaborate effectively with cross-functional teams to achieve common goals.Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.