Senior Manager - Automation & Innovation - Global Service Centre

Responsibilities

• Program Management & Deployment
  • Manage the end-to-end deployment of licensable or productized AI solutions across GSC Functions, ensuring consistency, scalability, and operational fit.
  • Track program timelines, deliverables, and milestones, working closely with functional and BU leads to drive adoption and sustainability.
  • Oversee pilot programs, proof-of-concept initiatives, and the scaling of validated solutions into enterprise workflows.
• Cross-BU Collaboration & Stakeholder Engagement
  • Serve as the primary liaison across Business Units to facilitate coordination, transparency, and shared learning on AI initiatives.
  • Support and structure cross-functional working groups under the direction of the Group IT to accelerate solution alignment and knowledge transfer.
  • Collect and synthesize stakeholder feedback to refine governance processes and enhance program outcomes.
• Evaluation & KPI Tracking
  • Manage the AI evaluation scorecards used to assess AI solutions and vendors across key criteria such as strategic fit, value proposition, ROI, scalability, compliance, efficiency, and risk.
  • Work in partnership with the Group IT and in collaboration with the BU's and Functional areas to track program-level KPIs that reflect innovation impact, solution effectiveness, and operational ROI.
  • Regularly report on progress, risks, and opportunities to GSC IT Head and other executive stakeholders.
• Technology & Capability Research
  • Conduct ongoing research and competitive scanning of Automation and AI tools and platforms aligned to strategic capabilities across DP World.
  • Collaborate with Group IT Team to ensure that fit for purpose solutions are deployed in GSC.
  • Recommend best-fit tools for consideration based on cost-effectiveness, integration potential, and workflow enablement.
  • Partner with Finance, IT, and other stakeholders (as needed) to evaluate implementation feasibility and licensing needs.

Preferred Experience:

• 10-12 years of experience in program management, innovation management, or a related field.

• Strong understanding of AI solution evaluation, deployment workflows, and governance best practices.
• Experience managing cross-functional programs in matrixed environments.
• Exceptional communication, stakeholder engagement, and documentation skills.