Senior Manager

Job description

Job Title : Senior Manager - Delivery and Logistics Operations

Location: Lower Parel, Mumbai

Experience: 8-15 Years

Department: Delivery & Logistics

Salary : 15-20LPA

Role Overview

• Manage end-to-end delivery and logistics operations for Gold, Silver, Coins and Bars, ensuring secure, accurate and timely movement.
• Oversee order processing, packaging, dispatch, transportation, delivery and reconciliation.
• Manage daily operations, shipment planning, TAT, pending orders, exceptions and escalations.
• Drive secure and standardized packaging, labelling, documentation and dispatch processes for high-value products.
• Prepare and monitor daily/weekly/monthly MIS covering dispatches, deliveries, TAT, pending shipments, RTOs, exceptions, costs and vendor performance.
• Manage courier/logistics partners, SLAs, service quality, commercials, billing and reconciliation.
• Monitor high-value shipment controls, chain of custody, discrepancies, damages and security-related incidents.
• Coordinate with Sales, Warehouse, Operations, Finance, Customer Support and Technology teams for seamless execution.
• Lead and manage the delivery/logistics team, set KPIs and ensure productivity and accountability.
• Develop and improve SOPs, processes and controls to increase operational efficiency and reduce errors.
• Identify opportunities for automation in tracking, MIS, dispatch and reconciliation.
• Drive logistics cost optimization while maintaining service quality and security standards.
• Handle critical shipments, operational escalations and customer delivery issues.
• Ensure compliance with internal processes and security protocols applicable to high-value products.

Key Requirements

• 8-15 years of experience in Logistics, Supply Chain, Delivery or Distribution Operations.
• Strong experience in MIS, vendor management, packaging, dispatch and team handling.
• Experience in managing high-value, sensitive or security-controlled products will be preferred.
• Experience in Gold, Bullion, Jewellery, BFSI, E-commerce or other high-value product industries will be an advantage.
• Strong Excel/Google Sheets and reporting skills; Power BI/ERP/WMS/TMS exposure preferred.
• Strong analytical, problem-solving, stakeholder management and execution skills.
• High attention to detail, integrity, ownership and ability to work in a fast-paced environment.

Key KPIs

• On-time dispatch and delivery
• Delivery TAT and SLA adherence
• Shipment accuracy and reconciliation
• RTO and exception rate
• Packaging quality
• Logistics cost optimization
• Vendor performance
• Team productivity and operational efficiency