Senior / Lead Product Designer

Say hello to possibilities.

It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We are looking for a Senior Product Designer on the AI Track to help shape the future of AI-driven experiences within our product ecosystem, with focus on the AI Conversation Expert (ACE) product.

As a Senior Product Designer focused on AI conversation analytics, you bring a blend of strong design mastery, strategic thinking, and deep expertise in complex, data-driven systems.You'll work in a highly collaborative environment-partnering with designers, product managers, and engineers-to create intuitive, intelligent, and impactful solutions powered by AI technologies.

To succeed in this role, you have a proven ability to:

• Create user-centered designs by thoroughly understanding business requirements, user needs, customer feedback, and usability findings.

• Deliver high-quality visual and interaction design with strong attention to detail and accessibility.

• Quickly and iteratively create user flows, prototypes, and low- to high-fidelity designs.

• Own the end-to-end design process-from requirements gathering through final handoff.

• A proven track record of designing user-friendly interfaces for complex systems and data-intensive products.

• Work closely with AI engineers and data scientists to translate complex AI capabilities and model limitations into intuitive, transparent, and valuable user experiences.

• Strong understanding of user-centered design principles and user experience best practices, especially as they apply to emerging AI technologies and conversational interfaces.

• Ability to work independently on multiple projects, engaging with all levels of the organization with a strong point of view that is open to feedback and ideas from others.

• A passion for design and innovation, and an understanding that culture is the foundation of success in UX. Stay updated on emerging AI technologies, and industry trends.

• Ability to communicate across all levels of the organization, as needed. You are a storyteller - you define the problem, help the audience empathize with the personas, and present solutions that hit on those problem spaces.

• Collaborate closely with Product Managers on defining scope and ensuring that designs align with business goals and measurable user outcomes.

• Work cross-functionally with Content Design and Design Systems teams for product consistency and scalability.

• Support development through design reviews and QA collaboration to ensure spec fidelity.

Desired Qualifications:

• Bachelor's degree or higher from an accredited university in HCI, Computer Science, Interaction Design, Visual Communication Design, or a related discipline (Master's degree or equivalent work experience preferred).

• Minimum of 9+ years of experience in software companies designing complex user experiences.

• Experience working closely with Agile development teams and ensuring code is built to spec.

• Availability to work early mornings/late evenings to accommodate colleagues in various time zones.

• A detailed portfolio of design work that outlines your specific role, decisions, and challenges for at least two large projects.

Exceptional candidates excel at:

• Creating seamless experiences across complex, multi-role products with interconnected workflows and multiple touchpoints.

• Demonstrating a strong grasp of the full product design-development lifecycle, partnering closely with engineering to deliver sophisticated, system-level features.

• Integrating AI agents into workflows to empower users with context-aware insights and autonomous task execution.

• Translating complex data into clear, actionable dashboards and visualizations that are understandable for a general audience.

• Bringing complex workflows to life through intuitive interactions and subtle animations that guide users and create a seamless, engaging experience.