Job Description
NoC SME Support RAN
Overall, 8-12 years of relevant experience in Telecom Domain
- Ready to work in 24*7 Work environment, manage NoC operations and incidents.
- Perform second level troubleshooting using tools and utilities to resolve network related issues.
- Heath Check and Maintenance Operations on in scope network elements and infrastructure
- Severity 1 to 4 Incident triage, support, management, restoration, recommendations
- Root Cause Analysis Support, post incident or event
- Work with Major Incident Management team for Major Incident Resolution.
- Creation and maintenance of processes and procedures for T2 tasks
- Provide Support for network configurations, expansions, installations, and updates.
- Maintain and update all network documentation, process configurations.
- Interface with all internal and third-party support providers and vendors in the management and resolution of incidents.
- Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.
- Ensured efficient resolution of incidents through people, process and technology.
- Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.
Qualification
- Bachelor's degree in computer science, Electronics and Telecommunication engineering, or a similar field.
- Extensive experience working as an NOC engineer.
- Experience deploying, managing, and troubleshooting network infrastructures.
- Knowledge of Network Monitoring and Ticketing systems
- Experience in troubleshooting incidents on HUAWEI and ERICSSON BSC, RNC, RAN- GSM, UMTS, LTE , 5G network components .
- Experience in Wireline and Wireless Networks
- Experience in Signalling level troubleshooting.
- Feature testing.
- Change Management.
- Excellent troubleshooting skills.
- Ready to work shifts and flexible hours.
- Good written and verbal communication skills.
- Manage effective co-ordination with Onshore teams.
Qualifications
Bachelors Degree
Range Of Year Experience-Min Year
8
Range Of Year Experience-Max Year
12
