Senior Key Account Manager

About the Role

As a Senior Key Account Manager, you will play a strategic role in driving client success,

account expansion, and business growth. You'll be responsible for nurturing high-value client

relationships, identifying new opportunities, and ensuring seamless collaboration between

internal and external stakeholders. The ideal candidate is proactive, analytical, and passionate

about delivering exceptional client experiences in a fast-paced, data-driven environment.

Roles & Responsibilities

Build, manage, and grow long-term relationships with key clients to ensure retention,

satisfaction, and account expansion.

Serve as the primary point of contact for senior client stakeholders and internal teams.

Identify and capitalize on upselling, cross-selling, and client expansion opportunities.

Drive strategic account planning, forecasting, and performance tracking to achieve

revenue goals.

Collaborate with delivery, recruitment, demand generation, and finance teams to ensure

client success.

Anticipate client needs, resolve escalations efficiently, and maintain high service

standards.

Contribute to business growth by identifying and converting prospective accounts.

Present regular account performance reviews and strategic insights to management.

Negotiate contracts, renewals, and pricing structures aligned with company goals.

Requirements

46 years of experience in Key Account Management, Client Success, or Business

Development roles (preferably in the IT Staffing / Recruitment industry).

Proven track record of achieving revenue, retention, and account expansion targets.

Strong stakeholder management and negotiation skills.

Excellent communication and presentation abilities.

Proficiency in CRM tools and Microsoft Office Suite.

Highly analytical, data-driven, and outcome-focused.

Flexible to work across different time zones/geographies.

Why Join Recro

Opportunity to work with top-tier clients in the tech ecosystem.

Collaborative and growth-oriented culture.

Remote flexibility with a Bangalore base.

Progressive people policies and strong focus on career development.