Job Title: Senior Jira Administrator (Remote)
Job Overview:
We are seeking an experienced Jira Administrator to manage, optimize, and scale our Jira environment across multiple teams. The ideal candidate will have strong expertise in Jira configuration, governance, automation, and stakeholder management, along with experience handling enterprise-level Jira instances.
Key Responsibilities:
- Administer and configure Jira (Cloud/Data Center) across multiple projects and teams
- Design and manage complex workflows, schemes, permissions, and field configurations
- Implement and maintain Jira Automation rules to streamline processes
- Manage user access, roles, and security controls in alignment with compliance requirements
- Ensure data integrity, system performance, and platform scalability
- Collaborate with business and engineering teams to gather requirements and translate them into Jira solutions
- Build and maintain dashboards, reports, and metrics for leadership visibility
- Oversee Jira governance, standardization, and best practices adoption
- Manage integrations with tools such as CI/CD systems, reporting tools, and service management platforms
- Support and optimize Jira Service Management (JSM) for ITSM processes (incident, problem, change management)
- Troubleshoot complex issues and provide L2/L3 support
- Maintain documentation for configurations, processes, and system changes
Required Skills & Qualifications:
- 5–8 years of hands-on experience in Jira Administration
- 10–12 years of overall IT experience
- Strong expertise in workflows, schemes, permissions, and Jira configurations
- Experience with Jira Automation and process optimization
- Good understanding of Agile, Scrum, and/or ITSM processes
- Experience managing enterprise-scale Jira environments
- Strong stakeholder communication and problem-solving skills
Preferred Qualifications:
- Experience with Jira Service Management (JSM)
- Familiarity with Confluence and Bitbucket
- Exposure to ScriptRunner (basic scripting knowledge)
- Experience with Jira integrations (APIs, webhooks)
- Atlassian certifications (e.g., ACP-100, ACP-620)
Good to Have:
- Experience with audit/compliance environments (ISO, SOC2, etc.)
- Knowledge of access control and governance frameworks
- Experience supporting remote/distributed teams
