Responsibilities:
- Work as part of Agile scrum teams to design, implement, and test solutions in support of business needs across our Automation, AI and Custom Apps portfolio
- Deliver software architecture, designs, and implementations
- Participate in all aspects of our agile development process, from sprint planning to daily scrum meetings and sprint demos
- Create and execute unit tests to verify functionality
- Troubleshoot and resolve software defects
- Contribute to software design reviews and code reviews
- Manage and Support both SAAS and Custom applications to maintain high availability application services to provide users with the tools and data needed to do their jobs effectively.
- Manage and Support Internal Ticket Escalations
- General to Complex technology support including troubleshooting and resolving day-to-day issues, and root cause analysis of sustaining issues
- Independently debug and resolve complex application issues and problems
- Monitor and assist in managing open user forums
- Provide application best practice guidance to end users
- Manage Application Functionality Updates, Integrations, Configurations, Releases and Security Settings
- Onboard/Offboard user licenses for select applications
- Work on sustaining issues, enhancements, and projects
- Develop, update, and implement policies and procedures to maintain best practices across the teams portfolio
- Partner with IT resources in the overall strategy, design, operation, and continual improvement of applications services
- All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.
Required Educational Background:
Bachelors / master s degree in computer science, engineering
Requirements:
- Typically has 5-7 years of experience with strong technical and functional experience in hands on application support, administration, configurations, integration, enhancements, and project work.
- Experience as a full stack developer while using commercially available solutions including Microsoft Power Apps, UIPath, Drupal, Asana.
- Experience with AI / Gen AI applications (LLMs, Prompt Engineering) a plus
- Strong technical experience in hands on application administration and configuration of both on premise and cloud delivered services
- Experience in a fast-paced, global, corporate environment including the ability to manage expectations and facilitate prioritization efforts
- Eagerness to learn new technology and processes
- Ability to analyze both technical and data problems then propose solutions
- Excellent oral and written communication skills
- Database experience with the following platforms SQL Server, Mongo, HANA, and MySQL a plus
- Prior experience and knowledge of the O365 suite including SharePoint Online, OneDrive, Teams, Exchange Online, Azure, etc a plus
- API and scripting experience a plus
- Ability to interface well with cross-functional teammates
- Change control experience in an FDA regulated environment
- All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
