Senior IT Administrator

Position Title: IT Administrator

Employer: Loch Corporate Services Private Limited

Location: Gurugram, India (Work from Office mandatory)

Position Type: Full time

Reports To: Director India

Remuneration: Commensurate with experience

About the Organisation

Loch Corporate Services Private Limited is a professional services firm delivering a broad range of solutions across administrative, technical, marketing and specialised operational areas. Established with a focus on high quality and compliant service delivery, Loch supports organisations seeking integrated support functions under a single trusted provider. The firm is committed to strict confidentiality standards, consistent quality controls and seamless collaboration with client teams across multiple sectors.

Position Overview

The IT Administrator is responsible for the end-to-end management of IT infrastructure, systems, and operations at Loch Corporate Services. This is a senior hands-on role requiring the ability to independently own the IT function, manage a small team, and maintain reliable, secure technology environments across the business.

Responsibilities and duties

Infrastructure and Network Management

• Own and maintain all network infrastructure including firewalls, VPNs, routers, switches, and access points.
• Configure, monitor, and troubleshoot network connectivity, ensuring minimal downtime and consistent performance.
• Manage domain registrations, DNS records, SSL certificates, and domain-related configurations across all company domains.
• Maintain and administer on-premises and cloud-based server environments.

Systems and Platform Administration

• Administer Microsoft 365 and Google Workspace environments including user provisioning,

licence management, email routing, distribution lists, and security policies.

• Manage endpoint security, antivirus, and device management across all company devices.
• Oversee IT asset inventory, procurement, deployment, and lifecycle management.
• Administer and support internal platforms and tools used across the business (e.g. CRM, document management, automation tools).

Security and Compliance

• Implement and maintain IT security policies, access controls, and data protection measures.
• Manage user access and permissions across all systems, ensuring appropriate role-based access controls are in place.
• Conduct regular security audits, vulnerability assessments, and ensure compliance with applicable data protection standards.
• Manage backup and disaster recovery processes, ensuring business continuity.

IT Operations Ownership

• Serve as the single point of accountability for all IT operations across the business.
• Maintain consistent IT standards, configurations, and policies across all business units and functions.
• Coordinate with internal stakeholders to understand requirements and deliver solutions.

Team Management and Support

• Manage, mentor, and supervise IT support staff, setting clear expectations and ensuring delivery standards are met.
• Provide escalation support for complex technical issues that cannot be resolved at first level.
• Establish and maintain IT support workflows, ticketing processes, and response time standards.

Documentation and Process Improvement

• Maintain comprehensive documentation of IT infrastructure, configurations, procedures,

and policies.

• Identify inefficiencies in existing IT processes and implement improvements.
• Develop onboarding and offboarding IT checklists and ensure consistent execution.

Compliance and confidentiality

• Handle all organisational and client information with the highest level of confidentiality and

discretion.

• Comply with all applicable internal policies, procedures, and regulatory requirements.
• Ensure IT systems and practices align with relevant data protection and privacy regulations.
• Operate in accordance with the firm's quality controls and reporting standards.

Key relationships

• India Director
• IT infrastructure
• Product owners or business stakeholders.

Qualifications and experience

• Minimum 5 years of experience in IT administration or infrastructure management, with at least 2 years in a senior or lead capacity.
• Strong working knowledge of firewalls, VPNs, network security, and domain management (DNS, SSL, domain registrars).
• Hands-on experience administering Microsoft 365 and Google Workspace environments.
• Solid understanding of endpoint security, backup and recovery, and IT compliance frameworks.
• Proven ability to manage and supervise a small IT team, with a focus on accountability and delivery.
• Experience managing IT operations across multiple business functions or departments is highly desirable.
• Strong troubleshooting and problem-solving skills with the ability to work independently.
• Excellent communication skills in English, with the ability to coordinate with teams across time zones.

Employee benefits

Employees of Loch Corporate Services Private Limited are entitled to the following benefits:

• Four weeks of paid annual leave.
• Health insurance coverage.
• Provident Fund contributions in accordance with Indian regulations.
• Performance-linked bonuses, subject to eligibility and company policy.