Senior Instructor, Dev - Salesforce & Mulesoft

Job description

Join our dynamic team as a Technical Instructor focused on delivering exceptional 1:Many customer engagements, and training classes empowering individuals and organizations to leverage Salesforce's robust platform effectively. We are looking for a passionate individual who thrives on educating and guiding customers through interactive workshops and instructor classes and at key Marketing events. You will show customers how to design, code, test, debug, package and deploy, using best practices on the Salesforce or Mulesoft AnyPoint Platform. As a key member of our team, you will play a crucial role in accelerating technical features and cloud adoption, while ensuring high levels of customer satisfaction and success.

Responsibilities:

* Deliver technical, high standard 1:Many customer adoption training, tailored to various levels of expertise, including beginner, intermediate, and advanced.

* Answer real-time questions from customers and provide additional resources

* Ability to explain complex features in an easy-to-follow manner

* Ability to demonstrate features and functionality with hands-on demos and exercises

* Held up as a standard of excellence in delivering effective, well-managed and well-facilitated classes and virtual interactive workshops

* Travel as required to key Marketing events, such as Dreamforce, TDX and Tableau conference

* Stay current on the latest developments in Salesforce technology, best practices, and integration methodologies

* Action Best Practice Insight including:

* Product Education

* Technical Advice

* Adoption Guidance

* Accelerate Feature / Cloud Adoption

* Cross-collaboration with the Cloud Success team including Content Development, Delivery and Technical Support

* Consistently receive outstanding customer satisfaction scores of 4.7+ (out of 5)

* Maintain a teaching time productivity metric

Required Qualifications & Experience:

* Bachelor's degree in Computer Science, Information Technology, Engineering or equivalent relevant experience is preferred.

* Salesforce Mulesoft Developer certification is required; additional certifications such as Platform App Builder, Platform Developer, Mulesoft Architect or Salesforce Architect certifications are a plus.

* Overall 3+ years of experience with a minimum of 1 year of relevant work experience on Salesforce and/ or Tableau products

* Programming Skills: JavaScript, Java, C#, HTML and CSS, SOQL and SOSL, REST and SOAP APIs, Apex and Visualforce.

* Ability to rapidly learn new and emerging technologies

* Proven success leading customer-facing presentations and engagements

* Experience with virtual training platforms and tools, such as Zoom or WebEx

Preferred Qualifications & Skills:

* Working knowledge of the overall Salesforce platform suite and applications

* Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution

* Proven ability to manage time and prioritize activities while performing effectively under pressure

* Support Success and Sales Teams to ensure that customer gets maximum value out of the platform

* Understanding of business analysis, change management, user adoption, release management, and governance

Soft Skills:

* COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements

* EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite

* LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts

* PASSION: Passionate about Customer Success and a great listener

* CULTURE: Embodies inclusive culture and a team player that everyone enjoys working with

* TRUST: Ability to earn the trust of the customer and live the companys core values