Responsibilities:
- Deliver technical, high standard 1:Many customer adoption training, tailored to various levels of expertise, including beginner, intermediate, and advanced.
- Answer real-time questions from customers and provide additional resources
- Ability to explain complex features in an easy-to-follow manner
- Ability to demonstrate features and functionality with hands-on demos and exercises
- Held up as a standard of excellence in delivering effective, well-managed and well-facilitated classes and virtual interactive workshops
- Travel as required to key Marketing events, such as Dreamforce, TDX and Tableau conference
- Stay current on the latest developments in Salesforce technology, best practices, and integration methodologies
- Action Best Practice Insight including:
- Product Education
- Technical Advice
- Adoption Guidance
- Accelerate Feature / Cloud Adoption
- Cross-collaboration with the Cloud Success team including Content Development, Delivery and Technical Support
- Consistently receive outstanding customer satisfaction scores of 4.7+ (out of 5)
- Maintain a teaching time productivity metric
Required Qualifications & Experience:
- Bachelor's degree in Computer Science, Information Technology, Engineering or equivalent relevant experience is preferred.
- Salesforce Mule soft Developer certification is required; additional certifications such as Platform App Builder, Platform Developer, Mule soft Architect or Salesforce Architect certifications are a plus.
- Overall 3+ years of experience with a minimum of 1 year of relevant work experience on Salesforce and/ or Tableau products
- Programming Skills: JavaScript, Java, C#, HTML and CSS, SOQL and SOSL, REST and SOAP APIs, Apex and Visualforce.
- Ability to rapidly learn new and emerging technologies
- Proven success leading customer-facing presentations and engagements
- Experience with virtual training platforms and tools, such as Zoom or WebEx
Preferred Qualifications & Skills:
- Working knowledge of the overall Salesforce platform suite and applications
- Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution
- Proven ability to manage time and prioritize activities while performing effectively under pressure
- Support Success and Sales Teams to ensure that customer gets maximum value out of the platform
- Understanding of business analysis, change management, user adoption, release management, and governance
Soft Skills:
- COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
- EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite
- LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts
- PASSION: Passionate about Customer Success and a great listener
- CULTURE: Embodies inclusive culture and a team player that everyone enjoys working with
- TRUST: Ability to earn the trust of the customer and live the companys core values
