About the Role
We are seeking a highly skilled and experienced Level 4 Security Technology Specialist to join our team. The ideal candidate will possess a strong knowledge of various security technologies, have a proven track record in project management, and demonstrate expertise in project optimization. This role requires close collaboration with customers to improve and streamline processes, build Statements of Work (SoWs), provide resource requirements, manage small team members, and follow required ITIL processes.
Key Responsibilities
Security Technology Expertise:
- Understanding of the overall security technology stack and internal working of the security products, firewalls, IPS, IDS, EDR, SASE, WAF, NAC and Cloud Security solutions
- Hands-on experience with few of the security stack and technologies
- Have implemented, managed, and optimized a range of security technologies including firewalls, intrusion detection/prevention systems, endpoint protection, and encryption solutions.
- Stay updated with the latest security trends, threats, and technology advancements to ensure robust security measures.
Project Management:
- Lead and manage security-related projects from inception to completion, ensuring timely delivery within scope and budget.
- Develop project plans, allocate resources, and monitor project progress to ensure successful outcomes.
- Management of SLA, shift management and seamless operations
- He will be responsible for the customer discussions on deliverables, activities, upcoming plans and review for an alignment with the customer business objectives
- He will be responsible for organizing Quarterly Business Review (QBR) with the client
Project Optimization:
- Identify opportunities for process improvements and optimization within security projects.
- Implement best practices and innovative solutions to enhance project efficiency and effectiveness.
- Manage and handle escalations from customer as per the reported critical issues or relating to the project management
Customer Collaboration:
- Work closely with customers to understand their security needs and requirements.
- Provide expert advice and solutions to improve and streamline their security processes.
- Conduct regular meetings and updates with customers to ensure satisfaction and address any concerns.
- He will be responsible for all the project delivery during the tenure of the contractual agreement.
- He will be available during the normal working hours as defined by the contractual requirement and also during off hours as deemed required by the client.
Documentation and Reporting:
- Maintain comprehensive documentation of security processes, configurations, and project progress.
- Prepare and present detailed reports on security status, project milestones, and optimization results to stakeholders.
- Preparation and presentation of the WSR, MSR, QBRs, CIP, and SIP for the project under management
Statements of Work (SoWs) and Resource Management:
- Develop and build detailed Statements of Work (SoWs) for security projects.
- Provide accurate resource requirements and manage the allocation of resources effectively.
- Oversee and manage a small team of security professionals, providing guidance and support as needed.
ITIL Process Adherence:
- Follow and ensure compliance with ITIL processes and best practices.
- Implement and maintain ITIL-aligned processes for incident, problem, and change management within security projects.
Skills and Competencies:
- In-depth understanding of security technologies and their application in different environments.
- Strong project management skills with the ability to lead and manage multiple projects simultaneously.
- Analytical and problem-solving skills to identify and address security and process issues.
- Ability to work independently and as part of a team, with a proactive and customer-focused approach.
- Excellent organizational and time management skills.
- Experience in developing SoWs and managing resource requirements.
- Familiarity with ITIL processes and best practices.
Basic Qualifications
- BE / BTech, MCA or MSC degree in Information Technology, Cybersecurity, or a related field.
- Minimum of 10 years of experience in security technology management and project management.
- Strong knowledge of various security technologies and best practices.
- Proven experience in project optimization and process improvement.
- Excellent communication and interpersonal skills, with the ability to work closely with customers and stakeholders.
- Relevant certifications such as CISSP, CISM, PMP, ITIL, or equivalent is highly desirable.
Preferred Qualifications
- In depth knowledge of ITIL processes, including incident, change, and problem management
- Has worked and demonstrated in close collaboration with Security, IT Operations, and Cloud Teams
- Has worked directly with multiple customer and experience in handling projects
- Managing multiple client expectation and enhance services with deep insights on customer profiles
- Strong communication skills and collaboration skills
- Experience with team management and collaboration
