As a Senior HR Operations Associate, you will be responsible for executing and managing all aspects of the employee life cyclefrom onboarding to exitacross multiple client accounts. This role requires a high degree of process orientation, stakeholder management, and an ability to navigate HR systems and policies. You will act as a bridge between client HR teams and internal service delivery, ensuring accuracy, timeliness, and compliance in all transactions.
Employee Lifecycle Management
- Handle end-to-end HR operational activities including onboarding, confirmations, transfers, data updates, promotions, separations, and full & final settlements.
- Maintain employee records and ensure accurate and timely entries into HRIS systems.
- Support execution of HR transactions in compliance with client SLAs and internal SOPs.
- Handle employee engagement and grievance redressal
Client Coordination
- Act as the point of contact for assigned client accounts.
- Manage regular communication with client HR representatives to understand requirements, share updates, and resolve escalations.
- Customize processes as per client-specific policies and ensure delivery accordingly.
Compliance & Documentation
- Ensure all processes and documentation are compliant with labor laws and client-specific policies.
- Audit records and transactions periodically to maintain data integrity and reduce errors.
- Assist in statutory and internal audits.
Reporting & Data Management
- Generate periodic reports and dashboards related to HR metrics, employee movements, and process performance.
- Support analytics and insights generation for client and internal leadership.
Process Improvement
- Identify inefficiencies and recommend process improvements.
- Document best practices and contribute to SOP development and revisions.
EXPERIENCE AND SKILLS
- 5-8 years of experience in HR Operations, preferably in a shared services or multi-client environment.
- Strong understanding of HR processes and employee lifecycle management.
- Familiarity with HRIS platforms (e.g., SAP, Oracle, Adrenalin, Darwinbox, Zoho People).
- Excellent communication and client interaction skills.
- Strong attention to detail, accuracy, and process discipline.
Eye for detail and result-oriented.
MINIMUM QUALIFICATIONS
- Graduation in any stream with relevant experience.
MBA/PGDM in HRD/HRM from a reputed university.
