Job Title: Senior Functional Consultant
Qualification (Educational): Bachelor's Degree and Master's
Location: Chennai, India
Years of Experience: 4+ years
Skill Sets Required:
- Strong verbal and written communication skills to represent product and solution updates to both internal and external stakeholders.
- Ability to work under pressure and meet strict timelines.
- Strong documentation writing skills for both reports and functional subjects.
- Willingness to extend working hours and connect with the ANZ time zone based on project needs.
Roles & Responsibilities:
Design:
- Conduct solution design workshops and prepare design documentation (SDD, PFS, and Integration documents).
- Liaise with COE/Product/PB teams for any customer requirements.
- Conduct solution playback.
- Provide knowledge transfer (KT) to the Ops team for preparing the process book.
Configuration / Engineering:
- Configure the product as per the finalized design document.
- Test the configured and customized solutions.
- Deploy and package the configured solution/customization/data in the next environment.
Training:
- Conduct user training using standard/tailored training material to align with the provided solution.
Testing and User Acceptance Testing Support:
- Assist the customer with test case/data development.
- Triage and resolve issues raised by the customer.
- Liaise with COE/Product/PB teams for new requirements.
- Prepare updated solutions/data for deployment onto the next environment.
Parallel Run Support:
- Provide KT to the Ops team for starting the parallel run.
- Assist the customer with parallel run strategy development.
- Triage and resolve issues raised by the customer/Ops team.
- Liaise with COE/Product/PB teams for new requirements.
- Prepare a production cut-over plan along with project managers.
- Prepare updated solutions/data for production cut-over.
Go-Live and Hypercare Support:
- Provide business-as-usual (BAU) support to the customer/Ops team.
- Update the SDD document.
- Liaise with the Product team for any open product items.
Transition:
- Prepare a transition checklist.
- Provide KT to the support team.
Product and Domain Knowledge:
- Experience in any HR & Payroll product with at least 3-4 end-to-end implementations.
- Robust knowledge of at least three additional modules apart from Payroll, including Core HR, Employee Information, Leave, Time Management, Compensation Planning, and Expense.
- AU & NZ statutory knowledge (at least one region).
- Preferably have knowledge of Workday (WD), SuccessFactors (SF), and Oracle Integration.
- High-level understanding of integration systems/architecture.
- Demonstrated end-to-end domain knowledge of generic HR and Payroll processes.
Implementation Capabilities:
- Test case documentation for configured solutions and customization, along with testing support.
- Ensure fit-for-purpose system testing and user acceptance tests to ensure product quality.
- Ability to independently conduct requirement gathering sessions, solution demos, and data migration.
- Ensure adherence to RAMCO MAGNA Enterprise Methodology.
- Assist the Project/Program Manager in drafting entry & exit and acceptance criteria.
- Liaise with the Product team regarding bugs, new requirements, and roadmap items.
- Ensure timely submission of deliverables while adhering to prescribed governance and approval processes.
- Facilitate knowledge transfers and handovers to the support team.
- Ensure adherence to SOW, contractual obligations, management commitments, and soft commitments.
- Train and guide junior consultants on product and process.
