Cyara is the world's leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara's team, you'll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us Check out: www.cyara.com
As a Senior Software Engineer on the Product Engineering team at Cyara, you will be responsible for the design, implementation, testing, maintenance, and optimization of the software solutions that make up the Cyara portfolio. You will gather product requirements from Product Management and turn them into working software that satisfies market needs. You will develop, revise, and maintain software artifacts and product engineering processes/methodologies to meet functional, scale, and performance criteria.
You will be responsible for:
- Innovative Software Development: Utilize cutting-edge software development tools to drive innovation, efficiency, and quality in front-end development.
- Problem Solving and UX Delivery: Address challenging problems to deliver impactful UX solutions quickly, efficiently, and with high quality.
- Scalable Systems Architecture: Contribute to the evolution of systems architecture, ensuring scalability with the growing demands of the business.
- Collaborative Cross-Functional Work: Share knowledge and communicate effectively (both verbally and in writing) across the organization to align front-end development with overall business objectives.
- Problem Identification and Resolution: Analyze, identify, and address problems or bugs to ensure a seamless and error-free user interface.
- Active Participation in Agile Processes: Engage actively in Agile team meetings, contributing to iterative development processes and adhering to best practices.
- Mentorship and Reviews: Support engineers in their development through mentorship and code reviews, ensuring adherence to best practices.
- Quality Assurance: Ensure the delivery of high-quality solutions that meet customer expectations and business requirements.
Let's talk about your skills/expertise:
- Complete knowledge and full understanding of area of specialization and associated technologies.
- Stays updated with the latest industry trends and technologies and willingness to learn new technologies
- Solves problems of diverse scope requiring evaluation and ingenuity.
- Applies critical thinking and analytical skills to develop effective solutions.
- Enhances relationships and networks with senior internal/external personnel in own area of expertise.
- Works effectively within a team to achieve project goals.
- Requires a minimum of 5 years of relevant experience and a Bachelor's degree.
- Demonstrates proficiency in software development and the ability to work independently.
Front-End
- Strong JavaScript knowledge Mandatory React experience.
- Experience working with TypeScript, React lifecycle, and state management is mandatory.
- Familiarity with design systems (e.g., Storybook) and component libraries (e.g., Kendo UI) to maintain UX/UI consistency.
- Strong skills in using GraphQL in combination with React for modern stack development.
- Majority of time will be spent contributing to the modern stack (React + GraphQL), but there will be times to contribute to the legacy stack (Angular).
- Familiarity with Webpack and front-end packaging.
- Familiarity with form management tools such as React-final-form.
Security
- Advanced understanding of web security principles and best practices, with solid experience in implementing security measures.
- Proficiency in protecting against common vulnerabilities such as SQL injection and XSS attacks, with a focus on maintaining robust security.
- Strong skills in optimizing code, queries, and server configurations for improved performance and scalability.
- Ability to mentor junior engineers on security practices and performance optimization techniques, and contribute to team-wide security strategies.urity strategies.
