Position: Senior Front Office Executive
Location: Mumbai
Organisation: Orion Group of Hotels
Type: Fulltime
About the Role
Orion Group of Hotels is looking for a Senior Front Office Executive for our Mumbai property. This role is for someone who can independently handle the front desk, lead by example, and ensure smooth checkin / checkout and guest experience at the reception.
Key Responsibilities
- Handle complete front desk operations checkin, checkout, room allocation and guest registration.
- Warmly welcome guests, handle queries, and ensure a smooth and professional experience at the reception.
- Supervise / guide junior front office team members during the shift and ensure SOPs are followed.
- Coordinate with Housekeeping and other departments for room readiness, special requests and guest needs.
- Manage reservations, prearrival checks and room blocking in the PMS.
- Handle billing, payments, folios, cash / card / UPI transactions and ensure zero errors.
- Resolve guest complaints courteously and escalate to duty manager / management when required.
- Maintain front office checklists, reports and daily handovers in an organised manner.
- Ensure grooming, communication and service standards are maintained at all times.
Requirements
- Prior experience as Front Office Executive / Senior Front Office Executive / Front Desk / Reception in a hotel.
- Good knowledge of hotel front office operations and PMS / hotel software.
- Strong communication skills in English and Hindi; additional local language will be an advantage.
- Pleasant personality, guestfirst attitude, and ability to handle busy shifts.
- Comfortable with shifts, weekends and holiday working as per hotel operations.
