Job Description
Role description
Job Title: Senior Manager – Accounts Receivable
Role Overview
The Senior Manager – Accounts Receivable will lead the end-to-end Order-to-Cash (O2C) cycle for a global IT services organization. This role is responsible for billing, collections, cash application, dispute resolution, and revenue-related controls, with a strong focus on improving cash flow, reducing DSO, and ensuring compliance with contractual and accounting requirements.
The ideal candidate will have deep experience in IT/ITES services environments, including complex client contracts, milestone-based billing, time & material (T&M), and fixed-price projects.
Key ResponsibilitieS
1. Accounts Receivable & Collections Management
Oversee global AR operations including invoicing, collections, and cash application
Drive reduction in Days Sales Outstanding (DSO) and improve cash flow
Establish collection strategies for key accounts and aged receivables
Monitor aging reports and ensure timely follow-ups on overdue balances
Lead customer escalations and negotiate payment terms where required
2. Billing & Revenue Support
Ensure accurate and timely billing aligned with client contracts (T&M, fixed price, milestone-based)
Partner with delivery and sales teams to validate billing triggers (timesheets, milestones, deliverables)
Review contracts to identify billing terms, SLAs, and invoicing requirements
Support revenue recognition in line with applicable accounting standards (e.g., US GAAP / IFRS)
3. Dispute Resolution
Manage billing disputes and drive cross-functional resolution (Sales, Delivery, Legal)
Identify root causes of disputes and implement corrective actions
Maintain dispute logs and provide periodic reporting to leadership
4. Process Improvement & Automation
Identify opportunities to streamline AR processes and implement automation
Drive adoption of ERP systems and tools (e.g., NetSuite, SAP, Oracle)
Implement best practices in O2C cycle including credit checks, invoicing accuracy, and collections cadence
Lead AR transformation initiatives and continuous improvement programs
5. Team Leadership
Lead and mentor a team of AR professionals across geographies
Define KPIs and track team performance (DSO, aging, collection efficiency)
Build a high-performance culture with focus on accountability and results
6. Compliance & Controls
Ensure adherence to internal controls and audit requirements (SOX, internal audits)
Maintain proper documentation for billing and collections processes
Partner with auditors for AR-related queries and ensure timely closure
7. Stakeholder Management
Collaborate with Sales, Delivery, Legal, and Finance teams globally
Provide regular updates to senior leadership on AR metrics and risks
Build strong relationships with key customers to facilitate collections
Key Metrics / KPIs
Days Sales Outstanding (DSO)
Aging (current vs overdue buckets)
Collection effectiveness index (CEI)
Billing accuracy and cycle time
Dispute resolution turnaround time
Qualifications & Experience
MBA (Finance) preferred
10–15 years of experience in Accounts Receivable / O2C
Mandatory experience in IT services / ITES / consulting environment
Strong understanding of revenue models: T&M, fixed-price, milestone billing
Experience working with global clients (US, Europe)
Prior experience managing large teams and global operations
Technical Skills
Hands-on experience with ERP systems (SAP / Oracle / NetSuite)
Strong Excel and data analysis skills
Familiarity with AR automation tools and dashboards
Knowledge of US GAAP / IFRS (revenue and receivables)
Behavioral Competencies
Strong leadership and team management skills
Excellent communication and stakeholder management
Problem-solving and analytical mindset
Ability to work in a fast-paced, high-growth environment
Preferred Experience
Experience in a high-growth IT services company
Exposure to global shared services / GCC environment
Experience in AR transformation or system implementation projects
