Branch Manager

Key Responsibilities:

Branch Leadership & Sales Management

• Lead the branch team to meet and exceed sales and revenue targets
• Drive business across retail banking products including Liabilities (CASA), Retail Assets, Insurance, and Investment products
• Ensure delivery of a strong customer value proposition and maintain high service standards

Team Management & Development

• Build, manage, and mentor high-performing teams to achieve business objectives
• Conduct regular training and performance reviews for staff
• Foster a positive, performance-oriented work culture

Customer Experience & Relationship Management

• Ensure superior customer service and manage high-value customer relationships
• Implement strategies to enhance client engagement and customer retention
• Address escalated service issues and resolve them efficiently

Branch Operations & Compliance

• Ensure efficient branch operations and cost-effective resource management
• Monitor compliance with banking regulations, internal policies, and audit requirements
• Maintain operational risk controls and ensure timely reporting and documentation