Senior Facility Manager

Client Relationship Management

• Develop and maintain strong relationships with key client stakeholders

• Act as primary point of contact for client escalations and service delivery

• Ensure high levels of client satisfaction and service excellence

Account & Business Management

• Drive account growth and identify new business opportunities

• Oversee account performance and service delivery outcomes

• Align facility services with client business objectives

Team Leadership & Operations Management

• Lead cross-functional facility management teams

• Ensure coordination between engineering, soft services, and workplace teams

• Promote collaboration and performance-driven culture

Financial Management

• Manage account budgets, forecasting, and financial planning

• Monitor cost performance and ensure financial efficiency

• Support financial reporting and variance analysis

Service Delivery & Operations

• Ensure smooth execution of integrated facility management services

• Monitor SLA/KPI performance across all service lines

• Drive operational improvements and service optimization

Strategy & Innovation

• Analyze market trends and client needs to propose solutions

• Implement sustainable building practices and innovative FM solutions

• Support digital transformation through CRM and analytics tools