Senior Facility Executive

Role & responsibilities

• Oversee daily operations and upkeep of the facility (housekeeping, HVAC, electrical, plumbing, etc.)
• Ensure all areas are clean, functional, and compliant with company and statutory standards
• Coordinate soft services (housekeeping, pest control, pantry) and hard services (technical maintenance)
• Supervise outsourced facility service providers (housekeeping, security, MEP, etc.)
• Prepare duty rosters and supervise facility support staff
• Ensure vendor staff adhere to SLAs and KPIs defined in contracts
• Schedule and monitor Preventive Maintenance (PPM) of all equipment and assets
• Raise service requests for breakdowns and follow through to closure
• Maintain asset and maintenance records
• Ensure all safety standards, fire norms, and building codes are followed
• Coordinate for fire drills, evacuation plans, and safety audits
• Maintain statutory compliance documentation (e.g., fire NOC, lift license, DG permits, etc.)
• Support workplace planning, seating arrangements, and space utilization
• Assist in managing office moves, adds, and changes (MAC)
• Coordinate with IT and Admin for seating and infrastructure readiness
• Manage facility helpdesk tickets and track resolution timelines
• Handle escalations and ensure timely issue resolution
• Record and close complaints using CAFM tools or Excel trackers
• Track consumption of electricity, water, and fuel (diesel for DG, etc.)
• Coordinate with utility vendors (BESCOM, BWSSB, etc.)
• Suggest and implement energy-saving initiatives
• Monitor and maintain stock of consumables (cleaning materials, pantry supplies)
• Coordinate procurement and maintain vendor invoices and GRN
• Ensure cost control without compromising service quality
• Submit daily/weekly/monthly facility reports (cleaning reports, incident logs, etc.)
• Maintain checklists, inspection reports, and facility audit records
• Provide reports to Facility Manager/Client as required
• Interface with client representatives, building management, and internal departments
• Support audits, inspections, and meetings with data and reports
• Manage client expectations on facility services

Key Skills:

• Facility Management Software (CAFM, FMS Tools)
• Vendor & People Management
• Communication & Escalation Handling
• Knowledge of Soft & Hard Services
• Safety & Compliance Awareness