Job Description
Mandate 2 - Employees will work remotely through the year and will have a mandatory regrouping once a quarter where they will come down to Bangalore for a quarterly meet-up (JAMBOREE).
Team Overview: The Risk Management team is a high-judgment team within the Trust and Safety department. The team critically analyses and investigates cases at a transactional level to arrive at a data-oriented conclusion. Thus the output of the team becomes the one source of truth for the organization to identify, report, and reduce fraud/abuse across the Driver, Restaurant, POD, and Customer verticals.
Job Summary
This position will be with the Transaction Risk Management team. Key responsibilities include Risk investigation, and continuous monitoring of fraud and abuse in the customer,
delivery executives, and restaurant partner domains. Maintain comprehensive records of risk assessments, mitigation efforts, and compliance activities. Prepare regular reports for
senior management and Stakeholders.
Principle Accountabilities
Analyzing large datasets; Identifying recurring fraud patterns in the CX/DE,POD, and RX space including but not limited to transactional level fraud/abuse, related accounts fraud/abuse, and collusions between the same.
Developing a deep understanding of the entire business function of the organization to drive efficiency and process improvement.
Work with internal stakeholders and arrive at corrective action plans and preventive measures to mitigate fraud and abuse risk
Continuous monitoring of fraud risks and escalate appropriately to stakeholders
Proficient in handling product and analytics data and reporting.
Strong communication, coordination, and analytical skills with high critical thinking capacity and ability to work in a constantly changing environment.
Best Fit Profile
Strong analytical and problem-solving skills.
Strong Excel skills, SQL & good business acumen
Experience with E-Commerce in the Trust and Safety/Fraud Investigations domain would be preferred.
Strong interpersonal skills, and ability to work with and influence cross- functional teams.
Excellent communication and interpersonal skills.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law.
