Position Overview
We are looking for an E-Commerce Senior Logistics Executive to own the end-to-end order fulfilment ecosystem across our B2B and D2C channels. You will be monitoring and coordinating with our warehouse team, marketplace partners, shipping aggregators, and end customers - ensuring every order leaves on time, every dispute is resolved fast, and every delivery milestone is tracked without gaps.
Key Responsibilities
Supervising Order Processing & Fulfilment
- Supervise daily B2B and D2C order processing, picking, packing, and dispatch across Shopify D2C, Amazon, Nykaa, Myntra, Tira, and other B2B channels.
- Ensure order SLAs are met consistently across Shopify D2C, Amazon, Nykaa, Myntra, Tira, and other B2B orders.
- Maintain packaging quality standards aligned with brand guidelines
Logistics Coordination
- Serve as the primary point of contact with Delhivery, Shiprocket and other shipping partners for AWB generation, pickup scheduling, and last-mile coordination
- Coordinate with B2B partners for inward and outward logistics, purchase orders, and delivery confirmations
- Proactively track shipments, flag delays, and drive resolution before customer escalations
Disputes & Claims Management
- Raise, track, and follow up on shipment disputes, lost shipments, RTO (Return to Origin) cases, NDR (Non-Delivery Reports), and damage claims with shipment partners and B2B partners
- Maintain documentation and MIS for all open disputes and resolution status
- Coordinate with the finance team for COD remittances
Unicommerce & Systems Management
- Manage the Unicommerce dashboard for order syncing, inventory updates, manifest generation, and channel-wise fulfilment tracking
- Ensure accurate SKU-level inventory movement records and flag discrepancies proactively
- Liaise with the tech/marketplace team for any Unicommerce integration issues
Requirements
- 2–4 years of experience in logistics/supply chain operations in an e-commerce or D2C brand environment
- Hands-on experience withUnicommerce (non-negotiable)
- Working knowledge of courier partner portals — Delhivery, and Shiprocketexperience strongly preferred
- Familiarity with B2B fulfilment workflows (LR generation, transporter coordination, GRN processes)
- Knowledge of Amazon FBA, Myntra and marketplace SLA frameworks is a must.
- Strong command of Excel/Google Sheets for daily MIS and dispute tracking
- Excellent written and verbal communication - you'll be coordinating with partners daily
Key Competencies
- Logistics and Supply Chain Oversight
- Order and Inventory Management
- Customer Relationship Management
- Data Analysis and MIS Reporting
- Escalation and Complaint Handling
- Cross-Functional Team Collaboration
