Skill Set / Job Spec | Key Responsibility Areas including preferred Skills and Experience - Possess hands on experience in managing Reward & Performance process which includes but not limited to Employee Lifecycle Management, Onboarding, handling Payroll Input, Benefit Admin, Policy Management, HR Analytics and Reporting
- Report to Lead Assistant Manager and provide decision support through HR metrics
- Ensure legal compliance throughouthuman resource management
- Ensure that the Process Metrics are met always and stays Green
- Able to help team in resolving their queries as and when needed
- Is required to possess deep knowledge of the all the activities, workflow, expectations of all end clients
- To ensure timely and accurate delivery of daily, monthly, and periodic processing of client requirements
- Should establish systems and processes to ensure highest quality levels of performance is achieved on a day-to day basis.
- To ensure proper documentation of workflow of all activities related to all the clients.
- To interact with a client on day-to day basis responding to their requirements at a short notice by re-aligning priorities.
- Should be able to understand & anticipate Client's business needs, concerns & issues, and be able to proactively resolve the same.
- Constantly look for opportunities to improve the client processing and provide value addition to client by exceeding expectations.
- To create systems and checks for internal compliance policies and guidelines and ensures maintenance of clear and precise records per the requirements.
- Encourages & demonstrates respect for others in a team and inculcate the same culture across the team members
Competencies: - Understanding of HR best practices and current regulations
- Must be proactive with the enthusiasm to share new ideas and create solutions for HR initiatives and client challenges
- Detail-oriented, strong analytical skills, and time management skills with a proven ability to meet deadlines and multitasking skills
- Excellent communication both written, verbal, and analytical skills
- Committed to achieving specific objectives and takes ownership for accomplishing them.
- Effectively balances quality, customer service and productivity standards
- Ability to prioritize & multi-task
- Exhibits meticulous attention to detail
- Good problem solving & analytical skills
- Capable of working with tight deadlines and working under pressure
Eligibility Criteria: - Graduate with overall 3 to 5 years of experience
- Proficiency in MS Excel and PowerPoint
- Proven experience in a shared service or third-party support Industry preferred
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