Job Title: Senior Executive
Job Level: Entry-level
Report to: Manager
Department: Operations
Organization: Airpay Payment Services Pvt. Ltd (https://www.airpay.co.in/)
Location: Mumbai.
Job Summary: This role is responsible for managing chargebacks. The role requires excellent merchant service skills and experience in dispute resolution, fraud prevention and risk management. The Chargeback Specialist will be expected to identify and resolve disputes, liaise with financial institutions, and provide guidance to merchants on chargeback procedures and regulations. The successful candidate will have a strong working knowledge of payment solutions, and chargeback rules, as well as experience with fraud prevention and risk management.
Key Responsibilities
- Provide specialist advice and guidance on chargeback processes.
- Identify and investigate fraudulent chargeback claims.
- Identify and address any issues in chargeback process.
- Liaise with external stakeholders on chargeback matters.
- Develop and maintain chargeback processes and procedures.
- Excellent knowledge of the chargeback process.
- Ability to communicate effectively with merchants, financial institutions, and other stakeholders.
- Organised and able to work under pressure to meet deadlines.
- Ability to analyse and resolve disputes in a timely manner.
- Strong analytical and problem-solving skills.
- Good knowledge of banking regulations.
Required Qualifications
- A bachelor's degree in any stream.
Skills And Experience
- 2 - 5 years of experience as a chargeback specialist.
- Excellent communication skills.
- Ability to manage multiple tasks.
- Knowledge of chargeback regulations and processes.
- Proficiency with MS office.
- Strong knowledge of financial processes.
- Attention to detail.
- Problem solving skills.
- Analytical and organizational abilities.
