Brief about the role/ team/ candidate requirement-
The role involves system monitoring, testing, automation, documentation, and collaborative efforts to enhance overall operational efficiency. It is a key position in ensuring the smooth functioning, reliability, and continuous improvement of OCC (Operations Control Center) systems, including Jeppesen Operations Control, AIMS, Navitaire, SITA/ACARS, and related platforms
Qualification & Experience:
- Bachelor's degree in Engineering, Aviation, IT, or related field.
- 24 years of experience in airline operations, OCC systems, or IT systems management.
- Exposure to aviation systems and operational workflows preferred.
Skill set:
- Comprehensive knowledge of aircraft systems, IATA movement messages, seasonal schedule messages, and ad-hoc schedule messages.
- Ability to develop, maintain, and update Excel-based reports to support operational and project analysis.
- Proficiency in advanced Excel functions (VLOOKUP/XLOOKUP, INDEX/MATCH, pivot tables, logical formulas, text functions).
- Strong understanding of FTPs, SFTPs, MFTs, and cloud migration processes.
- Excellent proficiency in MS Excel, PowerPoint, and presentation skills.
- Ability to work collaboratively with technical and operational teams.
- Strong analytical, problem-solving, and communication skills.
Key Competencies
- Analytical Thinking
- Attention to Detail
- Collaboration
- Adaptability
- Process Orientation
Job responsibility
- Collaborate with the Operations Control team to conduct regular quality and performance assessments of Jeppesen Operations Control, AIMS systems, Navitaire, and SITA/ACARS to ensure optimal functionality and reliability.
- Monitor system performance metrics and user feedback to identify trends, issues, and opportunities for enhancement.
- Execute thorough testing and timely deployment of patches provided by Jeppesen/AIMS, maintaining system integrity and performance standards.
- Monitor and report the performance of JOC/AIMS/Station View & Recovery Solver to ensure operational reliability.
- Conduct User Acceptance Testing (UAT) and application acceptance processes to validate system changes and enhancements based on user requirements.
- Investigate existing systems to identify underutilized features and implement new functionalities to improve operational efficiency.
- Develop and execute automation and transformation initiatives to convert manual processes into streamlined, automated workflows.
- Initiate and drive cost-saving measures and process improvements aimed at enhancing operational performance and reducing overhead.
- Act as a liaison with the operational desk to ensure seamless system performance by proactively identifying and resolving workflow disruptions.
- Provide ongoing support to the OCC desk in daily operations, assisting with routine tasks to ensure effective and efficient service delivery.
- Collaborate with cross-functional teams to gather feedback and foster a culture of continuous improvement within OCC operations.
- Creation of manuals (training materials and guides) and keeping track of new patches.
- Consolidate and summarize data from multiple sources to support decision-making and performance monitoring activities.
- Support ad-hoc data analysis requests from stakeholders, ensuring timely and precise output.
- Provide insights and recommendations based on system performance data to drive continuous improvement.
- Maintain comprehensive documentation of all OCC processes to ensure clarity, consistency, and accessibility for current and future operational needs.
