About Us

Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies, such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to improve how companies look at customer communication. Read our growth story.

Role Overview

As a Senior Engineering Manager - Voice, you will own the engineering charter for Exotel's large-scale, real-time voice and telephony platforms. This is a people leadership role with strong ownership of reliability, scalability, and delivery for mission-critical voice systems.

You will work closely with Product, Infra, and SRE teams to ensure carrier-grade uptime and performance across Exotel's voice stack.

Key Responsibilities

Engineering & Delivery

• Own the engineering roadmap for voice platforms aligned with product goals

• Translate roadmap into execution plans and deliver high-quality systems

• Drive Agile execution, sprint planning, and delivery predictability

• Track engineering health metrics (availability, incidents, latency, defects)

Voice Platform Ownership

• Own architecture and design of large-scale voice systems

• Review code, system design, test strategies, and deployments

• Drive high availability, fault tolerance, and incident readiness

• Partner with Infra/SRE on capacity planning and production stability

People Leadership

• Hire, mentor, and grow backend/platform engineers

• Own performance management, feedback, and career development

• Build a strong ownership culture (you build it, you own it)

Stakeholder Management

• Work closely with Product, CX, Infra, and Engineering leaders

• Communicate progress, risks, and trade-offs clearly

• Represent engineering decisions with business context

What We're Looking For

Must Have

• 12+ years of engineering experience (BTech/MTech or equivalent)

• 3+ years managing backend/platform engineering teams

• Strong hands-on experience with Golang and/or PHP

• Exposure to AWS

• Experience building high-scale, real-time, distributed systems

• Ownership of production systems with strict uptime SLAs

• Experience delivering complex systems using Agile methodologies

Strong Plus

• Experience with voice/telephony platforms, CPaaS, or real-time communication systems

• Exposure to Kafka, Redis, PostgreSQL, and distributed data stores

• Experience with enterprise systems (contact centre, CRM, middleware)

• Prior ownership of reliability, incidents, and SLAs