Senior Engineer - Technology Services

Qualifications

• Degree in a professional field or education in progress with at least 4 years of experience in system engineeringsupport
• Advanced English both spoken and written
• Relevant experience in the world of Linux UNIX systems using the Command Line Interface cli
• Basic programming skills ability to read and interpret source code
• Knowledge of some popular scripting languages eg perl python bash awk sed
• Knowledge of all of the following Ansible Kerberos sudo DNS TCPIP syslog protocols and Active Directory
• Selfdependence proactivity willingness to acquire new knowledge
• Technical writing skills
• Ability to define problems collect data establish facts and draw valid conclusions
• Requires excellent interpersonal and communication skills including verbal written negotiation and platform communications
• Possess a strong people orientation with the ability to listen work and resolve issues to achieve customer satisfaction
• Quickly learn the general concepts of the technology used in and associated with One Identity products
• Manage Service Requests and any ongoing Escalations
• Collaborate with the other members of the Global Support Team
• Invest in the Knowledge Centered Methodology KCS and contribute to the Support Portal
• Participate in activities relating to product improvement and demand reduction
• Provide a high quality service delivery experience to the internal and external stakeholders
• Preferences
• Experience in network communication debugging routing
• Knowledge of firewall technologies
• Familiarity with debugging tools techniques eg Web ExGo To Meeting
• Remote Desktop Services RDS
• Educated to degree level
• Ability to work flexible hours
• Additional European language skills