Purpose Of The Position
Service support for Project, DTD, MRO, service before and after sales service, repairing and support service management
75 % Service Sales / Spares Sales & 25% Service Support .
Areas Of Responsibility
- 24/7 Telephonic support for Emergencies at site for all Valmet customers.
- Respond within 24 hours to all Service & Sales Enquiries with an Action Plan to customers in the respective region.
- Service Quality Compliance and Adherence to Valmet HSE Policy.
- Responsible for Generating Spares and Service Enquiries, Preparation & Submission of quotes, Achieving OR & Net Sales Targets, On-time Delivery, Payment collection.
- Reporting: Time sheets, Sales & Service Call Reports / Weekly & Monthly Management Reporting
- Promote Service Agreements (AMC) and Service Solutions.
- Carry out Installation, Testing, Commissioning and maintenance of Control Valve, On-Off Valves and ESD Valves.
- Capable of carrying out PM, Over-hauling of Valves, actuators, smart products and accessories.
- Carrying out Installed Base Audit of Valmet Customers and managing the installed base
Requirements
- Diploma / Engineering Graduate with 5-8 years plus experience / knowledge of valve service.
- Ability to work under pressure in difficult customer situations and in different cultural environments.
- Knowledge of Basic Valmet FC products and services.
- Experience in carrying out shut-down maintenance in large refineries /Oil & Gas industries.
- Experience in carrying out on-site maintenance for minimum of one year would be preferable.
- Experience in handling all types of valve - Control Valve, On-off Valve, ESD applications.
- Experience in smart products, advance diagnostic tools is preferred
Soft Skills: - Communication & Presentation skills
- Computer knowledge and working on Excel and mail.
